41
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Synergy
Marketing or Exec? Claim Your Free Account
About Synergy's Brand
Synergy is the state’s largest electricity generator and retailer of gas and electricity with more than one million residential & business.
Brand at a Glance
73%
Customer Loyalty
3.4/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Synergy NPS
Synergy's Net Promoter Score (NPS) is a 41 with 59% Promoters, 23% Passives, and 18% Detractors. Net Promoter Score tracks whether Synergy's customers would recommend using the product based on a scale of -100 to 100.
Synergy Overall NPS
| 59% | Promoters |
|---|---|
| 23% | Passives |
| 18% | Detractors |
Synergy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 57 | Jun 2021 | 57 |
Jul 2021 66 | Jul 2021 | 66 |
Oct 2021 70 | Oct 2021 | 70 |
Dec 2021 72 | Dec 2021 | 72 |
May 2022 58 | May 2022 | 58 |
Oct 2022 64 | Oct 2022 | 64 |
Nov 2022 70 | Nov 2022 | 70 |
Mar 2023 67 | Mar 2023 | 67 |
Jul 2023 58 | Jul 2023 | 58 |
Feb 2024 50 | Feb 2024 | 50 |
Dec 2024 42 | Dec 2024 | 42 |
Feb 2025 41 | Feb 2025 | 41 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Synergy Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Synergy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Synergy Product Quality
3.4/5
Synergy has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Synergy's overall Product Quality score rated by its users and customers.
Synergy Product Information
Synergy serves markets in the United States, Australia, Canada, and United Kingdom. Synergy supports Web devices and offers products for small and medium sized businesses.
Synergy’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
SaaS
Languages Supported
English
Product Type
Construction Management Software
Workflow Management Software
Project Management Software
Project Collaboration Software
Visual Project Management Software
Professional Services Software
Professional Services Automation (PSA) Software
Consulting Software
Applications Suite Software
Business Management Software
Floor Plan Software
Construction Accounting Software
Synergy Pricing
Synergy ROI & Value For Money
3.9/5
Synergy has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Synergy's overall ROI score rated by its users and customers.
Synergy Pricing Plans
Synergy has a pricing structure that accommodates small and medium businesses. Starting from €10/month, Synergy uses a subscription model and offers the following: Professional: €10 per user, per month., Business: €25 per user, per month., and Enterprise: coming soon.
Who Uses Synergy?
Small Businesses
Medium Businesses
Synergy Customer Satisfaction (CSAT)
Synergy Customer Satisfaction (CSAT) Score
56 / 100
Synergy has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
22%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
22%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Synergy Customer Service
4/5
Synergy has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Synergy's overall Customer Service score rated by its users and customers.
About Synergy's Customer Service
Address
Westport, CT
Website
https://www.totalsynergy.com/
Synergy as an Employer
3.8/5
Synergy has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Synergy scored a 41 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Synergy would recommend the brand to a friend. ENPS measures how likely Synergy employees would recommend working at Synergy to a friend.
Net Promoter Score
41
NPS Score
| 59% | Promoters |
|---|---|
| 23% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 47% | Promoters |
|---|---|
| 20% | Passive |
| 33% | Detractors |
