89
NPS
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SynergySuite
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About SynergySuite's Brand
SynergySuite is a restaurant management system for large brands and multi-unit franchisee owners.
Brand at a Glance
83%
Customer Loyalty
4.5/5
Product Quality
4.4/5
Pricing
4.2/5
Customer Service
SynergySuite NPS
SynergySuite's Net Promoter Score (NPS) is a 89 with 89% Promoters, 11% Passives, and 0% Detractors. Net Promoter Score tracks whether SynergySuite's customers would recommend using the product based on a scale of -100 to 100.
SynergySuite Overall NPS
| 89% | Promoters |
|---|---|
| 11% | Passives |
| 0% | Detractors |
SynergySuite NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 80 | Aug 2020 | 80 |
May 2022 87 | May 2022 | 87 |
Oct 2023 88 | Oct 2023 | 88 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SynergySuite Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of SynergySuite users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SynergySuite Product Quality
4.5/5
SynergySuite has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SynergySuite's overall Product Quality score rated by its users and customers.
SynergySuite Product Information
SynergySuite serves markets in the United States, Canada, and United Kingdom. SynergySuite supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
SynergySuite’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://www.synergysuite.com
- Company Size
- 51-200 Employees
Industry
Hospitality
Languages Supported
English
Product Type
Restaurant Management Software
Food Service Management Software
SynergySuite Pricing
SynergySuite ROI & Value For Money
4.4/5
SynergySuite has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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SynergySuite Pricing Plans
SynergySuite has a pricing structure that accommodates medium and large businesses. Starting from $75/month, SynergySuite uses a subscription model and offers the following: Inventory & purchasing: $150 per outlet, per month, Cash management: $75 per outlet, per month, and Time & attendance: $75 per outlet, per month. For the users that are not ready to commit yet, SynergySuite also offers a free trial.
Who Uses SynergySuite?
Medium Businesses
Large Enterprises
SynergySuite Customer Satisfaction (CSAT)
SynergySuite Customer Satisfaction (CSAT) Score
100 / 100
SynergySuite has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SynergySuite Customer Service
4.2/5
SynergySuite has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About SynergySuite's Customer Service
Address
3300 Ashton Blvd Suite #375, Lehi, UT 84043
Website
https://www.synergysuite.com
Phone Number
(415) 527-0861
SynergySuite's Social Links
SynergySuite as an Employer
4.5/5
SynergySuite has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SynergySuite scored a 89 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of SynergySuite would recommend the brand to a friend. ENPS measures how likely SynergySuite employees would recommend working at SynergySuite to a friend.
Net Promoter Score
89
NPS Score
| 89% | Promoters |
|---|---|
| 11% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 86% | Promoters |
|---|---|
| 3% | Passive |
| 11% | Detractors |
