33
NPS
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Syniti
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About Syniti's Brand
Over the last 20+ years, we have become the leading data experts, trusted by clients everywhere.
Brand at a Glance
89%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
3.9/5
Customer Service
Syniti NPS
Syniti's Net Promoter Score (NPS) is a 33 with 44% Promoters, 45% Passives, and 11% Detractors. Net Promoter Score tracks whether Syniti's customers would recommend using the product based on a scale of -100 to 100.
Syniti Overall NPS
| 44% | Promoters |
|---|---|
| 45% | Passives |
| 11% | Detractors |
Syniti NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
May 2022 50 | May 2022 | 50 |
Aug 2022 50 | Aug 2022 | 50 |
Dec 2022 20 | Dec 2022 | 20 |
Jul 2023 17 | Jul 2023 | 17 |
May 2024 27 | May 2024 | 27 |
Sep 2024 25 | Sep 2024 | 25 |
Dec 2024 33 | Dec 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Syniti Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Syniti users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Syniti Product Quality
4/5
Syniti has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Syniti's overall Product Quality score rated by its users and customers.
Syniti Product Information
Syniti’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.syniti.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Syniti Pricing
Syniti ROI & Value For Money
4.1/5
Syniti has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Syniti's overall ROI score rated by its users and customers.
Syniti Customer Satisfaction (CSAT)
Syniti Customer Satisfaction (CSAT) Score
75 / 100
Syniti has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
12%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Syniti Customer Service
3.9/5
Syniti has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Syniti's Customer Service
Address
75 Perseverance Way, Hyannis, MA 02601
Website
http://www.syniti.com
Phone Number
508-430-7100
Syniti's Social Links
Syniti as an Employer
4.3/5
Syniti has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Syniti scored a 33 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Syniti would recommend the brand to a friend. ENPS measures how likely Syniti employees would recommend working at Syniti to a friend.
Net Promoter Score
33
NPS Score
| 44% | Promoters |
|---|---|
| 45% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
