67
NPS
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Brand Page
Synoptek
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About Synoptek's Brand
Our website will tell you that we provide complete end to end enterprise caliber IT management.
Brand at a Glance
100%
Customer Loyalty
3.8/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Synoptek NPS
Synoptek's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Synoptek's customers would recommend using the product based on a scale of -100 to 100.
Synoptek Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Synoptek NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 0 | Jul 2022 | 0 |
Nov 2022 50 | Nov 2022 | 50 |
Feb 2023 66 | Feb 2023 | 66 |
Aug 2023 50 | Aug 2023 | 50 |
Mar 2024 60 | Mar 2024 | 60 |
Oct 2024 66 | Oct 2024 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Synoptek Customer Reviews
Out of the 2 Synoptek customer reviews 2 were positive and 0 were constructive. Synoptek customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Synoptek Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Synoptek users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Synoptek Product Quality
3.8/5
Synoptek has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Synoptek's overall Product Quality score rated by its users and customers.
Synoptek Product Information
Synoptek’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://synoptek.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
SaaS
Synoptek Pricing
Synoptek ROI & Value For Money
4.5/5
Synoptek has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Synoptek's overall ROI score rated by its users and customers.
Synoptek Customer Satisfaction (CSAT)
Synoptek Customer Satisfaction (CSAT) Score
100 / 100
Synoptek has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Synoptek Customer Service
4.5/5
Synoptek has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Synoptek's overall Customer Service score rated by its users and customers.
About Synoptek's Customer Service
Address
19520 Jamboree Road, Suite 110, Irvine, CA
Website
https://synoptek.com/
Phone Number
(888) 796-6783
Consumer vs. Employees
Synoptek scored a 67 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Synoptek would recommend the brand to a friend. ENPS measures how likely Synoptek employees would recommend working at Synoptek to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 43% | Promoters |
|---|---|
| 21% | Passive |
| 36% | Detractors |
