33
NPS
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SYSPRO
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About SYSPRO's Brand
SYSPRO is an ERP software solution that provides complete control over the planning & management of all facets of business.
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
SYSPRO NPS
SYSPRO's Net Promoter Score (NPS) is a 33 with 57% Promoters, 19% Passives, and 24% Detractors. Net Promoter Score tracks whether SYSPRO's customers would recommend using the product based on a scale of -100 to 100.
SYSPRO Overall NPS
| 57% | Promoters |
|---|---|
| 19% | Passives |
| 24% | Detractors |
SYSPRO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 45 | Aug 2020 | 45 |
Jul 2022 40 | Jul 2022 | 40 |
Sep 2022 42 | Sep 2022 | 42 |
Jan 2024 37 | Jan 2024 | 37 |
Apr 2024 35 | Apr 2024 | 35 |
Jul 2024 36 | Jul 2024 | 36 |
Oct 2024 34 | Oct 2024 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SYSPRO NPS by Usage
SYSPRO's NPS was rated the highest by customers who have used SYSPRO's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 21 | 1 to 2 Years | 21 |
SYSPRO Customer Reviews
Out of the 2 SYSPRO customer reviews 1 was positive and 1 was constructive. SYSPRO customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
SYSPRO Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of SYSPRO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SYSPRO Product Quality
3.8/5
SYSPRO has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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SYSPRO Product Information
SYSPRO serves markets in the United States, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, Germany, and Brazil. SYSPRO supports iOS, Web, and Android devices and offers products for small and large sized businesses.
SYSPRO’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Logistics and Supply Chain industry rated SYSPRO's product the highest. Reviewers from the Food and Beverages industry rated SYSPRO the lowest at 3.5.
- Website
- http://www.syspro.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
FinTech
SaaS
Languages Supported
English
French
German
Spanish
Product Type
Enterprise Resource Planning (ERP) Software
Quick Insights into SYSPRO Product Quality
SYSPRO's Product Quality score was rated highest by customers from the Logistics and Supply Chain industry, and rated lowest by customers from the Food and Beverages industry.
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Ranked SYSPRO Product Quality the Highest
Ranked SYSPRO Product Quality the Lowest
SYSPRO Product Quality Score by Usage
SYSPRO's Product Quality score was rated the highest by customers who have used SYSPRO's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
SYSPRO Product Quality Score by Industry
SYSPRO's Product Quality score was rated the highest by Logistics and Supply Chain industry customers, and the lowest by Food and Beverages industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
SYSPRO Pricing
SYSPRO ROI & Value For Money
3.8/5
SYSPRO has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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SYSPRO Pricing Plans
SYSPRO has a pricing structure that accommodates small and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry.
Who Uses SYSPRO?
Small Businesses
Large Enterprises
Quick Insights into SYSPRO ROI
SYSPRO's ROI score was rated highest by customers from the Automotive and Transportation industry.
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Ranked SYSPRO ROI the Highest
SYSPRO ROI Score by Industry
SYSPRO's ROI score was rated 3.8 stars by Automotive and Transportation industry customers.
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SYSPRO Customer Satisfaction (CSAT)
SYSPRO Customer Satisfaction (CSAT) Score
60 / 100
SYSPRO has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SYSPRO Customer Service
3.8/5
SYSPRO has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About SYSPRO's Customer Service
Address
959 South Coast Drive, Suite 100, Costa Mesa, CA
Website
http://www.syspro.com
Phone Number
+27 11 461 1000
Consumer vs. Employees
SYSPRO scored a 33 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of SYSPRO would recommend the brand to a friend. ENPS measures how likely SYSPRO employees would recommend working at SYSPRO to a friend.
Net Promoter Score
33
NPS Score
| 57% | Promoters |
|---|---|
| 19% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 53% | Promoters |
|---|---|
| 14% | Passive |
| 33% | Detractors |
