49
NPS
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SysTools
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About SysTools' Brand
SysTools is a data recovery software development, consulting, and training company.
Brand at a Glance
4.5/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
SysTools NPS
SysTools's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether SysTools's customers would recommend using the product based on a scale of -100 to 100.
SysTools Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
SysTools NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 49 | Aug 2020 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SysTools Product Quality
4.5/5
SysTools has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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SysTools Product Information
SysTools serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, Latin America, Germany, Brazil, and Mexico. SysTools supports Web devices and offers products for small and medium sized businesses.
SysTools’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.systoolsgroup.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Law Enforcement Software
Electronic Discovery Software
SysTools Pricing
SysTools ROI & Value For Money
4/5
SysTools has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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SysTools Pricing Plans
SysTools has a pricing structure that accommodates small and medium businesses.
Who Uses SysTools?
Small Businesses
Medium Businesses
SysTools Customer Service
3.7/5
SysTools has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About SysTools's Customer Service
Address
New York City, NY
Website
http://www.systoolsgroup.com
Consumer vs. Employees
SysTools scored a 49 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of SysTools would recommend the brand to a friend. ENPS measures how likely SysTools employees would recommend working at SysTools to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
