9
NPS
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T&T Supermarket
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About T&T Supermarket's Brand
Operator of supermarket stores. The company operates a chain of supermarkets that offer food products such as mangoes, crispy snacks, sauces, noodles, spices, flavors, fishes, shrimps and crabs, elephant clams, lobsters and king crabs in Canada.
Brand at a Glance
82%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
T&T Supermarket NPS
T&T Supermarket's Net Promoter Score (NPS) is a 9 with 40% Promoters, 29% Passives, and 31% Detractors. Net Promoter Score tracks whether T&T Supermarket's customers would recommend using the product based on a scale of -100 to 100.
T&T Supermarket Overall NPS
| 40% | Promoters |
|---|---|
| 29% | Passives |
| 31% | Detractors |
T&T Supermarket NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 3 | Sep 2024 | 3 |
Oct 2024 0 | Oct 2024 | 0 |
Nov 2024 -5 | Nov 2024 | -5 |
Dec 2024 -2 | Dec 2024 | -2 |
Mar 2025 -3 | Mar 2025 | -3 |
Apr 2025 0 | Apr 2025 | 0 |
Jun 2025 2 | Jun 2025 | 2 |
Jul 2025 3 | Jul 2025 | 3 |
Nov 2025 4 | Nov 2025 | 4 |
Jan 2026 5 | Jan 2026 | 5 |
Mar 2026 7 | Mar 2026 | 7 |
May 2026 10 | May 2026 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
T&T Supermarket NPS by Gender
Female customers rated T&T Supermarket's NPS 51 points higher than Male customers.
Male
-51
T&T Supermarket's NPS was rated -51 by Male customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
Female
0
T&T Supermarket's NPS was rated by Female customers on Comparably.
22%
Promoters
56%
Passives
22%
Detractors
T&T Supermarket NPS by Ethnicity
T&T Supermarket's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -10 | Asian or Pacific Islander | -10 |
Other 0 | Other | 0 |
T&T Supermarket NPS by Age
T&T Supermarket's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
T&T Supermarket NPS by Usage
T&T Supermarket's NPS was rated the highest by customers who have used T&T Supermarket's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years -20 | 1 to 2 Years | -20 |
2 to 5 Years -25 | 2 to 5 Years | -25 |
T&T Supermarket Customer Reviews
Out of the 3 T&T Supermarket customer reviews 1 was positive and 2 were constructive. T&T Supermarket customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
T&T Supermarket Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of T&T Supermarket users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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T&T Supermarket Customer Loyalty Score by Gender
Male customers rated T&T Supermarket's Customer Loyalty score 5% higher than Female customers.
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Male
85%
Yes
Female
80%
Yes
T&T Supermarket Customer Loyalty Score by Ethnicity
T&T Supermarket's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of T&T Supermarket.
82
out of 100
Asian or Pacific Islander
100
out of 100
Other
T&T Supermarket Customer Loyalty Score by Age
T&T Supermarket's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of T&T Supermarket.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 70% | 26-30 | 70% |
T&T Supermarket Customer Loyalty Score by Usage
T&T Supermarket's Customer Loyalty score was rated the highest by customers who have used T&T Supermarket's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
T&T Supermarket Product Quality
3.5/5
T&T Supermarket has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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T&T Supermarket Product Information
T&T Supermarket’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- www.tnt-supermarket.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into T&T Supermarket Product Quality
T&T Supermarket's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked T&T Supermarket Product Quality the Highest
Ranked T&T Supermarket Product Quality the Lowest
T&T Supermarket Product Quality Score by Gender
Female customers rated T&T Supermarket's Product Quality score 1.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of T&T Supermarket.
Male
2.1/5
Female
3.7/5
T&T Supermarket Product Quality Score by Ethnicity
T&T Supermarket's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of T&T Supermarket.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 2.8 | Other | 2.8 |
T&T Supermarket Product Quality Score by Age
T&T Supermarket's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of T&T Supermarket.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 2.8 | 26-30 | 2.8 |
T&T Supermarket Product Quality Score by Usage
T&T Supermarket's Product Quality score was rated the highest by customers who have used T&T Supermarket's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
T&T Supermarket Pricing
T&T Supermarket ROI & Value For Money
3.5/5
T&T Supermarket has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into T&T Supermarket ROI
T&T Supermarket's ROI score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked T&T Supermarket ROI the Highest
Ranked T&T Supermarket ROI the Lowest
T&T Supermarket ROI Score by Gender
Female customers rated T&T Supermarket's ROI score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of T&T Supermarket.
Male
2.3/5
Female
3.4/5
T&T Supermarket ROI Score by Ethnicity
T&T Supermarket's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of T&T Supermarket.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Other 2.8 | Other | 2.8 |
T&T Supermarket ROI Score by Age
T&T Supermarket's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of T&T Supermarket.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 2.6 | 26-30 | 2.6 |
T&T Supermarket ROI Score by Usage
T&T Supermarket's ROI score was rated the highest by customers who have used T&T Supermarket's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
T&T Supermarket Customer Satisfaction (CSAT)
T&T Supermarket Customer Satisfaction (CSAT) Score
68 / 100
T&T Supermarket has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
34%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
8%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into T&T Supermarket Customer Satisfaction
T&T Supermarket's Customer Satisfaction score was rated highest by customers who have used T&T Supermarket's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked T&T Supermarket Customer Satisfaction the Highest
Ranked T&T Supermarket Customer Satisfaction the Lowest
T&T Supermarket Customer Satisfaction Score by Gender
Female customers rated T&T Supermarket's Customer Satisfaction score 50 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of T&T Supermarket.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
100 / 100
FemaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 78% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
T&T Supermarket Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
T&T Supermarket's Customer Satisfaction (CSAT) score was rated 88% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of T&T Supermarket.
88 / 100
Very Satisfied
25%
Satisfied
63%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
0%
CSAT according to Other
T&T Supermarket's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of T&T Supermarket.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
T&T Supermarket Customer Satisfaction Score by Age
T&T Supermarket's Customer Satisfaction score was rated 100 points by customers ages 18-25 and customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of T&T Supermarket.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 100% |
T&T Supermarket Customer Satisfaction Score by Usage
T&T Supermarket's Customer Satisfaction score was rated the highest by customers who have used T&T Supermarket's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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T&T Supermarket Customer Service
3.4/5
T&T Supermarket has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About T&T Supermarket's Customer Service
Address
21500 Gordon Way, Richmond, V6W 1J8
Website
www.tnt-supermarket.com
Quick Insights into T&T Supermarket Customer Service
T&T Supermarket's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked T&T Supermarket Customer Service the Highest
Ranked T&T Supermarket Customer Service the Lowest
T&T Supermarket Customer Service Score by Gender
Female customers rated T&T Supermarket's Customer Service score 1.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of T&T Supermarket.
Male
2.1/5
Female
3.7/5
T&T Supermarket Customer Service Score by Ethnicity
T&T Supermarket's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of T&T Supermarket.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Other 3 | Other | 3 |
T&T Supermarket Customer Service Score by Age
T&T Supermarket's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of T&T Supermarket.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 3 | 26-30 | 3 |
T&T Supermarket Customer Service Score by Usage
T&T Supermarket's Customer Service score was rated the highest by customers who have used T&T Supermarket's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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T&T Supermarket as an Employer
3.2/5
T&T Supermarket has a 3.2/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
T&T Supermarket scored a 9 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of T&T Supermarket would recommend the brand to a friend. ENPS measures how likely T&T Supermarket employees would recommend working at T&T Supermarket to a friend.
Net Promoter Score
9
NPS Score
| 40% | Promoters |
|---|---|
| 29% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 22% | Promoters |
|---|---|
| 22% | Passive |
| 56% | Detractors |
