11
NPS
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T.Y. Lin International
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About T.Y. Lin International's Brand
Brand at a Glance
74%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
T.Y. Lin International CMO
T.Y. Lin International NPS
T.Y. Lin International's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether T.Y. Lin International's customers would recommend using the product based on a scale of -100 to 100.
T.Y. Lin International Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
T.Y. Lin International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 0 | Apr 2020 | 0 |
May 2020 -50 | May 2020 | -50 |
Mar 2021 0 | Mar 2021 | 0 |
Apr 2022 25 | Apr 2022 | 25 |
Jul 2022 0 | Jul 2022 | 0 |
Oct 2022 17 | Oct 2022 | 17 |
Aug 2024 -1 | Aug 2024 | -1 |
Apr 2025 13 | Apr 2025 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
T.Y. Lin International Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of T.Y. Lin International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
T.Y. Lin International Product Quality
4/5
T.Y. Lin International has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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T.Y. Lin International Product Information
T.Y. Lin International’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.tylin.com/
Industry
Tech
Civil Engineering
T.Y. Lin International Pricing
T.Y. Lin International ROI & Value For Money
3.6/5
T.Y. Lin International has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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T.Y. Lin International Customer Satisfaction (CSAT)
T.Y. Lin International Customer Satisfaction (CSAT) Score
80 / 100
T.Y. Lin International has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
T.Y. Lin International Customer Service
3.9/5
T.Y. Lin International has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About T.Y. Lin International's Customer Service
Website
https://www.tylin.com/
T.Y. Lin International as an Employer
4.0/5
T.Y. Lin International has a 4.0/5 stars for its overall company culture rated by their employees
top
5%
CEO of T.Y. Lin International
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
T.Y. Lin International scored a 11 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of T.Y. Lin International would recommend the brand to a friend. ENPS measures how likely T.Y. Lin International employees would recommend working at T.Y. Lin International to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 46% | Promoters |
|---|---|
| 27% | Passive |
| 27% | Detractors |
