0
NPS
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T2 Systems
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About T2 Systems' Brand
T2 Systems provides parking management solutions and services for events.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
4.5/5
Pricing
2.7/5
Customer Service
T2 Systems NPS
T2 Systems's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether T2 Systems's customers would recommend using the product based on a scale of -100 to 100.
T2 Systems Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
T2 Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 100 | May 2023 | 100 |
Jul 2023 100 | Jul 2023 | 100 |
Dec 2024 33 | Dec 2024 | 33 |
Nov 2025 0 | Nov 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
T2 Systems Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of T2 Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
T2 Systems Product Quality
2.7/5
T2 Systems has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock T2 Systems' overall Product Quality score rated by its users and customers.
T2 Systems Product Information
T2 Systems’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.t2systems.com
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
SaaS
Travel
T2 Systems Pricing
T2 Systems ROI & Value For Money
4.5/5
T2 Systems has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock T2 Systems' overall ROI score rated by its users and customers.
T2 Systems Customer Satisfaction (CSAT)
T2 Systems Customer Satisfaction (CSAT) Score
50 / 100
T2 Systems has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
T2 Systems Customer Service
2.7/5
T2 Systems has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock T2 Systems' overall Customer Service score rated by its users and customers.
About T2 Systems's Customer Service
Address
7835 Woodland Drive, Suite 250, Indianapolis, IN
Website
http://www.t2systems.com
Phone Number
3175247422
T2 Systems as an Employer
4.2/5
T2 Systems has a 4.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
T2 Systems scored a 0 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of T2 Systems would recommend the brand to a friend. ENPS measures how likely T2 Systems employees would recommend working at T2 Systems to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
