-40
NPS
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Taco Cabana
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About Taco Cabana's Brand
Brand at a Glance
65%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
3.3/5
Customer Service
Taco Cabana NPS
Taco Cabana's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Taco Cabana's customers would recommend using the product based on a scale of -100 to 100.
Taco Cabana Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Taco Cabana NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Nov 2020 -100 | Nov 2020 | -100 |
Jun 2021 -100 | Jun 2021 | -100 |
May 2022 -50 | May 2022 | -50 |
Sep 2022 -40 | Sep 2022 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Taco Cabana Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Taco Cabana users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Taco Cabana Product Quality
3.2/5
Taco Cabana has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Taco Cabana Product Information
Taco Cabana’s product quality score is a 3.2 out of 5 as rated by its users and customers.
Taco Cabana Pricing
Taco Cabana ROI & Value For Money
2.9/5
Taco Cabana has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Taco Cabana Customer Satisfaction (CSAT)
Taco Cabana Customer Satisfaction (CSAT) Score
100 / 100
Taco Cabana has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Taco Cabana Customer Service
3.3/5
Taco Cabana has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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Taco Cabana as an Employer
Consumer vs. Employees
Taco Cabana scored a -40 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Taco Cabana would recommend the brand to a friend. ENPS measures how likely Taco Cabana employees would recommend working at Taco Cabana to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
