-20
NPS
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Taconic Biosciences
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About Taconic Biosciences' Brand
For over 60 years, Taconic Biosciences has supplied the highest quality laboratory animal models and related services to the biomedical research community.
Brand at a Glance
60%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Taconic Biosciences NPS
Taconic Biosciences's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Taconic Biosciences's customers would recommend using the product based on a scale of -100 to 100.
Taconic Biosciences Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Taconic Biosciences NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Aug 2020 0 | Aug 2020 | 0 |
Oct 2021 33 | Oct 2021 | 33 |
Aug 2023 0 | Aug 2023 | 0 |
Jul 2024 -20 | Jul 2024 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Taconic Biosciences Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Taconic Biosciences users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Taconic Biosciences Product Quality
2.8/5
Taconic Biosciences has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Taconic Biosciences' overall Product Quality score rated by its users and customers.
Taconic Biosciences Product Information
Taconic Biosciences’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.taconic.com
- Company Size
- 501-1,000 Employees
Industry
Biotech and Pharmaceuticals
Taconic Biosciences Pricing
Taconic Biosciences ROI & Value For Money
2.7/5
Taconic Biosciences has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Taconic Biosciences' overall ROI score rated by its users and customers.
Taconic Biosciences Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Taconic Biosciences Customer Service
2.7/5
Taconic Biosciences has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Taconic Biosciences' overall Customer Service score rated by its users and customers.
About Taconic Biosciences's Customer Service
Address
1 Discovery Drive, Suite 304, Rensselaer, NY 12144
Website
http://www.taconic.com
Phone Number
1(888) 822-6642
Taconic Biosciences's Social Links
Taconic Biosciences as an Employer
2.3/5
Taconic Biosciences has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Taconic Biosciences scored a -20 for Net Promoter Score and a -72 for Employee Net Promoter Score. NPS gauges how likely a customer of Taconic Biosciences would recommend the brand to a friend. ENPS measures how likely Taconic Biosciences employees would recommend working at Taconic Biosciences to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-72
eNPS Score
| 9% | Promoters |
|---|---|
| 10% | Passive |
| 81% | Detractors |
