73
NPS
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Tactile Medical
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About Tactile Medical's Brand
Tactile Medical develops medical devices that support the treatment of edema and vascular diseases at home.
Brand at a Glance
63%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Tactile Medical NPS
Tactile Medical's Net Promoter Score (NPS) is a 73 with 82% Promoters, 9% Passives, and 9% Detractors. Net Promoter Score tracks whether Tactile Medical's customers would recommend using the product based on a scale of -100 to 100.
Tactile Medical Overall NPS
| 82% | Promoters |
|---|---|
| 9% | Passives |
| 9% | Detractors |
Tactile Medical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Feb 2023 71 | Feb 2023 | 71 |
Sep 2023 63 | Sep 2023 | 63 |
Oct 2023 66 | Oct 2023 | 66 |
Feb 2024 70 | Feb 2024 | 70 |
Aug 2024 72 | Aug 2024 | 72 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tactile Medical Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Tactile Medical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tactile Medical Product Quality
3.6/5
Tactile Medical has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Tactile Medical's overall Product Quality score rated by its users and customers.
Tactile Medical Product Information
Tactile Medical’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
Healthcare
Tactile Medical Pricing
Tactile Medical ROI & Value For Money
3.6/5
Tactile Medical has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Tactile Medical Customer Satisfaction (CSAT)
Tactile Medical Customer Satisfaction (CSAT) Score
75 / 100
Tactile Medical has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tactile Medical Customer Service
3.6/5
Tactile Medical has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Tactile Medical's overall Customer Service score rated by its users and customers.
About Tactile Medical's Customer Service
Address
1331 Tyler Street NE, Suite 200, Minneapolis, MN 55413
Website
http://www.tactilesystems.com/
Phone Number
(612)355-5100
Tactile Medical as an Employer
2.9/5
Tactile Medical has a 2.9/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Tactile Medical scored a 73 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Tactile Medical would recommend the brand to a friend. ENPS measures how likely Tactile Medical employees would recommend working at Tactile Medical to a friend.
Net Promoter Score
73
NPS Score
| 82% | Promoters |
|---|---|
| 9% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 56% | Promoters |
|---|---|
| 0% | Passive |
| 44% | Detractors |
