54
NPS
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Brand Page
Tailwind
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About Tailwind's Brand
Headquartered in OKC, Tailwind is a 30+ person technology company with a mission to "make world-class marketing for everyone".
Brand at a Glance
76%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
3.7/5
Customer Service
Tailwind NPS
Tailwind's Net Promoter Score (NPS) is a 54 with 69% Promoters, 16% Passives, and 15% Detractors. Net Promoter Score tracks whether Tailwind's customers would recommend using the product based on a scale of -100 to 100.
Tailwind Overall NPS
| 69% | Promoters |
|---|---|
| 16% | Passives |
| 15% | Detractors |
Tailwind NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Mar 2023 0 | Mar 2023 | 0 |
Jun 2023 0 | Jun 2023 | 0 |
Aug 2023 17 | Aug 2023 | 17 |
Oct 2023 37 | Oct 2023 | 37 |
Nov 2023 44 | Nov 2023 | 44 |
Nov 2024 50 | Nov 2024 | 50 |
Dec 2024 59 | Dec 2024 | 59 |
Apr 2025 54 | Apr 2025 | 54 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tailwind Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Tailwind users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tailwind Product Quality
3.2/5
Tailwind has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Tailwind's overall Product Quality score rated by its users and customers.
Tailwind Product Information
Tailwind’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.tailwindapp.com/
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Small Business Services
Social
Tailwind Pricing
Tailwind ROI & Value For Money
3.3/5
Tailwind has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Tailwind Customer Satisfaction (CSAT)
Tailwind Customer Satisfaction (CSAT) Score
100 / 100
Tailwind has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tailwind Customer Service
3.7/5
Tailwind has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Tailwind's overall Customer Service score rated by its users and customers.
About Tailwind's Customer Service
Address
111 Harrison Avenue, Oklahoma City, OK 73104
Website
http://www.tailwindapp.com/
Phone Number
(405) 702-9998
Tailwind as an Employer
4.7/5
Tailwind has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Tailwind scored a 54 for Net Promoter Score and a 92 for Employee Net Promoter Score. NPS gauges how likely a customer of Tailwind would recommend the brand to a friend. ENPS measures how likely Tailwind employees would recommend working at Tailwind to a friend.
Net Promoter Score
54
NPS Score
| 69% | Promoters |
|---|---|
| 16% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
92
eNPS Score
| 92% | Promoters |
|---|---|
| 8% | Passive |
| 0% | Detractors |
