36
NPS
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Tala
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About Tala's Brand
Brand at a Glance
65%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Tala NPS
Tala's Net Promoter Score (NPS) is a 36 with 63% Promoters, 10% Passives, and 27% Detractors. Net Promoter Score tracks whether Tala's customers would recommend using the product based on a scale of -100 to 100.
Tala Overall NPS
| 63% | Promoters |
|---|---|
| 10% | Passives |
| 27% | Detractors |
Tala NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 36 | Jul 2022 | 36 |
Aug 2022 44 | Aug 2022 | 44 |
Sep 2022 32 | Sep 2022 | 32 |
Oct 2022 31 | Oct 2022 | 31 |
Nov 2022 31 | Nov 2022 | 31 |
Dec 2022 29 | Dec 2022 | 29 |
Feb 2023 32 | Feb 2023 | 32 |
May 2023 35 | May 2023 | 35 |
Jun 2023 37 | Jun 2023 | 37 |
Nov 2023 36 | Nov 2023 | 36 |
May 2024 31 | May 2024 | 31 |
Sep 2024 37 | Sep 2024 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tala NPS by Gender
Male customers rated Tala's NPS 51 points higher than Female customers.
Male
100
Tala's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
49
Tala's NPS was rated 49 by Female customers on Comparably.
66%
Promoters
17%
Passives
17%
Detractors
Tala NPS by Ethnicity
Tala's NPS was rated 100 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 100 | African American/Black | 100 |
Tala NPS by Usage
Tala's NPS was rated 71 points by customers who have used Tala's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 71 | Less than 1 Year | 71 |
Tala Customer Reviews
Out of the 3 Tala customer reviews 3 were positive and 0 were constructive. Tala customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Tala Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Tala users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Tala Customer Loyalty Score by Gender
Male customers rated Tala's Customer Loyalty score 30% higher than Female customers.
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Male
100%
Yes
Female
70%
Yes
Tala Customer Loyalty Score by Ethnicity
Tala's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
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100
out of 100
African American/Black
Tala Customer Loyalty Score by Usage
Tala's Customer Loyalty score was rated 74% by customers who have used Tala's products/services for Less than 1 Year.
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Tala Customer Loyalty Score by Industry
Tala's Customer Loyalty score was rated 85% by Tech industry customers.
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Tala Product Quality
3.9/5
Tala has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Tala Product Information
Tala’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Tala's product the highest.
- Website
- http://www.tala.co
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Quick Insights into Tala Product Quality
Tala's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Tala Product Quality the Highest
Ranked Tala Product Quality the Lowest
Tala Product Quality Score by Gender
Male customers rated Tala's Product Quality score 0.7 stars higher than Female customers.
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Male
5/5
Female
4.3/5
Tala Product Quality Score by Ethnicity
Tala's Product Quality score was rated 4.8 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Tala.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.8 | African American/Black | 4.8 |
Tala Product Quality Score by Usage
Tala's Product Quality score was rated 4.5 stars by customers who have used Tala's products/services for Less than 1 Year.
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Tala Product Quality Score by Industry
Tala's Product Quality score was rated 4.6 stars by Tech industry customers.
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Tala Pricing
Tala ROI & Value For Money
3.5/5
Tala has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Tala Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Tala ROI
Tala's ROI score was rated highest by African American/Black customers, and rated lowest by Female customers.
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Ranked Tala ROI the Highest
Ranked Tala ROI the Lowest
Tala ROI Score by Gender
Male customers rated Tala's ROI score 0.6 stars higher than Female customers.
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Male
4.6/5
Female
4/5
Tala ROI Score by Ethnicity
Tala's ROI score was rated 4.8 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tala.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.8 | African American/Black | 4.8 |
Tala ROI Score by Usage
Tala's ROI score was rated 4.2 stars by customers who have used Tala's products/services for Less than 1 Year.
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Tala ROI Score by Industry
Tala's ROI score was rated 3.7 stars by Tech industry customers.
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Tala Customer Satisfaction (CSAT)
Tala Customer Satisfaction (CSAT) Score
75 / 100
Tala has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
33%
Satisfied
42%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
2%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tala Customer Satisfaction
Tala's Customer Satisfaction score was rated highest by African American/Black customers.
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Ranked Tala Customer Satisfaction the Highest
Tala Customer Satisfaction Score by Gender
Tala's Customer Satisfaction score was rated 83 by Female customers on Comparably.
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83 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
Tala Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Tala's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tala.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Tala Customer Satisfaction Score by Usage
Tala's Customer Satisfaction score was rated 80 points by customers who have used Tala's products/services for Less than 1 Year.
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Tala Customer Service
3.5/5
Tala has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Tala's Customer Service
Address
25 First Street, Santa Monica, CA 02141 United States of America
Website
http://www.tala.co
Phone Number
888-482-7768
Quick Insights into Tala Customer Service
Tala's Customer Service score was rated highest by African American/Black customers, and rated lowest by Female customers.
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Ranked Tala Customer Service the Highest
Ranked Tala Customer Service the Lowest
Tala Customer Service Score by Gender
Male customers rated Tala's Customer Service score 0.4 stars higher than Female customers.
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Male
4.6/5
Female
4.2/5
Tala Customer Service Score by Ethnicity
Tala's Customer Service score was rated 4.8 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Tala.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.8 | African American/Black | 4.8 |
Tala Customer Service Score by Usage
Tala's Customer Service score was rated 4 stars by customers who have used Tala's products/services for Less than 1 Year.
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Tala Customer Service Score by Industry
Tala's Customer Service score was rated 4.1 stars by Tech industry customers.
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Tala as an Employer
2.6/5
Tala has a 2.6/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Tala scored a 36 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Tala would recommend the brand to a friend. ENPS measures how likely Tala employees would recommend working at Tala to a friend.
Net Promoter Score
36
NPS Score
| 63% | Promoters |
|---|---|
| 10% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 46% | Promoters |
|---|---|
| 12% | Passive |
| 42% | Detractors |
