50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Talent Inc.
Marketing or Exec? Claim Your Free Account
About Talent Inc. Brand
Brand at a Glance
73%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Talent Inc. NPS
Talent Inc.'s Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Talent Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Talent Inc. Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Talent Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Dec 2020 100 | Dec 2020 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Nov 2022 50 | Nov 2022 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Talent Inc. Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Talent Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Talent Inc. Product Quality
3.6/5
Talent Inc. has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Talent Inc. overall Product Quality score rated by its users and customers.
Talent Inc. Product Information
Talent Inc.’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.TalentInc.com
- Company Size
- 11-50 Employees
Industry
Tech
Talent Inc. Pricing
Talent Inc. ROI & Value For Money
3.6/5
Talent Inc. has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Talent Inc. overall ROI score rated by its users and customers.
Talent Inc. Customer Satisfaction (CSAT)
Talent Inc. Customer Satisfaction (CSAT) Score
50 / 100
Talent Inc. has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Talent Inc. Customer Service
3.6/5
Talent Inc. has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Talent Inc. overall Customer Service score rated by its users and customers.
About Talent Inc.'s Customer Service
Address
New York City, NY
Website
http://www.TalentInc.com
Talent Inc. as an Employer
2.4/5
Talent Inc. has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Talent Inc. scored a 50 for Net Promoter Score and a -64 for Employee Net Promoter Score. NPS gauges how likely a customer of Talent Inc. would recommend the brand to a friend. ENPS measures how likely Talent Inc. employees would recommend working at Talent Inc. to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-64
eNPS Score
| 9% | Promoters |
|---|---|
| 18% | Passive |
| 73% | Detractors |
