79
NPS
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TalentGuard
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About TalentGuard's Brand
TalentGuard provides a suite of talent management software to help companies and HR managers better engage and retain employees.
Brand at a Glance
4.1/5
Product Quality
4.1/5
Pricing
5/5
Customer Service
TalentGuard NPS
TalentGuard's Net Promoter Score (NPS) is a 79 with 86% Promoters, 7% Passives, and 7% Detractors. Net Promoter Score tracks whether TalentGuard's customers would recommend using the product based on a scale of -100 to 100.
TalentGuard Overall NPS
| 86% | Promoters |
|---|---|
| 7% | Passives |
| 7% | Detractors |
TalentGuard NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 78 | Aug 2020 | 78 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TalentGuard Product Quality
4.1/5
TalentGuard has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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TalentGuard Product Information
TalentGuard serves markets in the United States, Europe, Australia, and Canada. TalentGuard supports Web devices and offers products for small, medium, and large sized businesses.
TalentGuard’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://talentguard.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Languages Supported
English
TalentGuard Pricing
TalentGuard ROI & Value For Money
4.1/5
TalentGuard has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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TalentGuard Pricing Plans
TalentGuard has a pricing structure that accommodates small, medium, and large businesses. Starting from $3/month, TalentGuard uses a subscription model. For the users that are not ready to commit yet, TalentGuard also offers a free trial.
Who Uses TalentGuard?
Small Businesses
Medium Businesses
Large Enterprises
TalentGuard Customer Service
5/5
TalentGuard has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About TalentGuard's Customer Service
Address
8834 N. Capital of Texas Highway, Suite 303, Austin, TX
Website
http://talentguard.com
Phone Number
(855) 258-1040
Consumer vs. Employees
TalentGuard scored a 79 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of TalentGuard would recommend the brand to a friend. ENPS measures how likely TalentGuard employees would recommend working at TalentGuard to a friend.
Net Promoter Score
79
NPS Score
| 86% | Promoters |
|---|---|
| 7% | Passive |
| 7% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
