19
NPS
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talentReef
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About talentReef's Brand
A leading provider of cloud-based recruiting and talent management software platforms for hourly and decentralized workers across
Brand at a Glance
53%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
2.9/5
Customer Service
talentReef NPS
talentReef's Net Promoter Score (NPS) is a 19 with 51% Promoters, 17% Passives, and 32% Detractors. Net Promoter Score tracks whether talentReef's customers would recommend using the product based on a scale of -100 to 100.
talentReef Overall NPS
| 51% | Promoters |
|---|---|
| 17% | Passives |
| 32% | Detractors |
talentReef NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 31 | Aug 2020 | 31 |
May 2021 27 | May 2021 | 27 |
Jun 2021 22 | Jun 2021 | 22 |
Aug 2023 20 | Aug 2023 | 20 |
Dec 2023 21 | Dec 2023 | 21 |
Aug 2025 19 | Aug 2025 | 19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
talentReef NPS by Usage
talentReef's NPS was rated the highest by customers who have used talentReef's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 40 | 2 to 5 Years | 40 |
5 to 10 Years 40 | 5 to 10 Years | 40 |
talentReef Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of talentReef users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
talentReef Product Quality
3.3/5
talentReef has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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talentReef Product Information
talentReef serves markets in the United States. talentReef supports Web devices and offers products for small, medium, and large sized businesses.
talentReef’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Restaurants industry rated talentReef's product the highest. Reviewers from the Retail industry rated talentReef the lowest at 2.
- Website
- http://www.talentreef.com/
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Product Type
Human Resources (HR) Software
Recruitment Software
Talent Management Software
Quick Insights into talentReef Product Quality
talentReef's Product Quality score was rated highest by customers from the Restaurants industry, and rated lowest by customers from the Retail industry.
Sign Up to unlock insights into how customers have ranked talentReef's Product Quality.
Ranked talentReef Product Quality the Highest
Ranked talentReef Product Quality the Lowest
talentReef Product Quality Score by Usage
talentReef's Product Quality score was rated 2.4 stars by customers who have used talentReef's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
talentReef Product Quality Score by Industry
talentReef's Product Quality score was rated the highest by Restaurants industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
talentReef Pricing
talentReef ROI & Value For Money
3.4/5
talentReef has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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talentReef Pricing Plans
talentReef has a pricing structure that accommodates small, medium, and large businesses.
Who Uses talentReef?
Small Businesses
Medium Businesses
Large Enterprises
talentReef Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
talentReef Customer Service
2.9/5
talentReef has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About talentReef's Customer Service
Address
950 17th Street Suite 700, Denver, CO 80202
Website
http://www.talentreef.com/
Phone Number
866-562-2774
talentReef as an Employer
4.1/5
talentReef has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
talentReef scored a 19 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of talentReef would recommend the brand to a friend. ENPS measures how likely talentReef employees would recommend working at talentReef to a friend.
Net Promoter Score
19
NPS Score
| 51% | Promoters |
|---|---|
| 17% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 33% | Promoters |
|---|---|
| 50% | Passive |
| 17% | Detractors |
