-11
NPS
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Talisma
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About Talisma's Brand
Talisma provides CRM products and services for the finance, banking, education, technology, telecommunications, and other industries.
Brand at a Glance
3.5/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Talisma NPS
Talisma's Net Promoter Score (NPS) is a -11 with 39% Promoters, 11% Passives, and 50% Detractors. Net Promoter Score tracks whether Talisma's customers would recommend using the product based on a scale of -100 to 100.
Talisma Overall NPS
| 39% | Promoters |
|---|---|
| 11% | Passives |
| 50% | Detractors |
Talisma NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -12 | Aug 2020 | -12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Talisma NPS by Usage
Talisma's NPS was rated the highest by customers who have used Talisma's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -67 | 1 to 2 Years | -67 |
5 to 10 Years 7 | 5 to 10 Years | 7 |
Talisma Product Quality
3.5/5
Talisma has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Talisma Product Information
Talisma serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, India, and Latin America. Talisma supports Web and Android devices and offers products for medium and large sized businesses.
Talisma’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Talisma's product the highest.
- Website
- http://www.talisma.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Education
FinTech
SaaS
Languages Supported
English
Product Type
Communication Software
CRM Software
Lead Management Software
Customer Experience Software
Sales Force Automation Software
Predictive Lead Scoring Software
Online CRM Software
Knowledge Management Software
Quick Insights into Talisma Product Quality
Talisma's Product Quality score was rated highest by customers from the Education industry.
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Ranked Talisma Product Quality the Highest
Talisma Product Quality Score by Usage
Talisma's Product Quality score was rated 3 stars by customers who have used Talisma's products/services for 2 to 5 Years.
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Talisma Product Quality Score by Industry
Talisma's Product Quality score was rated 3.8 stars by Education industry customers.
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Talisma Pricing
Talisma ROI & Value For Money
3.6/5
Talisma has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Talisma Pricing Plans
Talisma has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Who Uses Talisma?
Medium Businesses
Large Enterprises
Quick Insights into Talisma ROI
Talisma's ROI score was rated highest by customers from the Education industry.
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Ranked Talisma ROI the Highest
Talisma ROI Score by Industry
Talisma's ROI score was rated 3.4 stars by Education industry customers.
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Talisma Customer Service
3.7/5
Talisma has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Talisma's Customer Service
Address
777 Yamato Road, Boca Raton, FL
Website
http://www.talisma.com
Phone Number
+91 80 4339 8444
Talisma as an Employer
3.5/5
Talisma has a 3.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Talisma scored a -11 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Talisma would recommend the brand to a friend. ENPS measures how likely Talisma employees would recommend working at Talisma to a friend.
Net Promoter Score
-11
NPS Score
| 39% | Promoters |
|---|---|
| 11% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
