0
NPS
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Brand Page
Talix
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About Talix's Brand
Talix is a premier provider of healthcare risk adjustment solutions.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Talix NPS
Talix's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Talix's customers would recommend using the product based on a scale of -100 to 100.
Talix Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Talix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Talix Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Talix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Talix Product Quality
4/5
Talix has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Talix's overall Product Quality score rated by its users and customers.
Talix Product Information
Talix’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://talix.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Healthcare
Talix Pricing
Talix ROI & Value For Money
4.5/5
Talix has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Talix's overall ROI score rated by its users and customers.
Talix Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Talix Customer Service
5/5
Talix has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Talix's overall Customer Service score rated by its users and customers.
About Talix's Customer Service
Address
660 Third Street, 2nd Floor, San Francisco, CA 94107
Website
http://talix.com
Talix's Social Links
Talix as an Employer
3.4/5
Talix has a 3.4/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Talix scored a 0 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Talix would recommend the brand to a friend. ENPS measures how likely Talix employees would recommend working at Talix to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
