57
NPS
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Brand Page
Talkable
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About Talkable's Brand
Talkable is a technology platform that enables marketers to run customizable Refer A Friend Programs.
Brand at a Glance
4.3/5
Product Quality
4.2/5
Pricing
5/5
Customer Service
Talkable NPS
Talkable's Net Promoter Score (NPS) is a 57 with 71% Promoters, 15% Passives, and 14% Detractors. Net Promoter Score tracks whether Talkable's customers would recommend using the product based on a scale of -100 to 100.
Talkable Overall NPS
| 71% | Promoters |
|---|---|
| 15% | Passives |
| 14% | Detractors |
Talkable NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 57 | Aug 2020 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Talkable NPS by Usage
Talkable's NPS was rated the highest by customers who have used Talkable's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 58 | Less than 1 Year | 58 |
5 to 10 Years 40 | 5 to 10 Years | 40 |
Talkable Product Quality
4.3/5
Talkable has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Talkable Product Information
Talkable serves markets in the United States. Talkable supports Web devices and offers products for small, medium, and large sized businesses.
Talkable’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- https://www.talkable.com
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
Ecommerce and Marketplaces
Media
Social
Languages Supported
English
Product Type
Referral Marketing Software
Talkable Pricing
Talkable ROI & Value For Money
4.2/5
Talkable has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Talkable Pricing Plans
Talkable has a pricing structure that accommodates small, medium, and large businesses. Starting from $1250, Talkable uses a subscription model. For the users that are not ready to commit yet, Talkable also offers a free trial.
Who Uses Talkable?
Small Businesses
Medium Businesses
Large Enterprises
Talkable Customer Service
5/5
Talkable has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Talkable's Customer Service
Address
290 Division Street Suite 405, San Francisco, CA
Website
https://www.talkable.com
Phone Number
855-287-3248
Consumer vs. Employees
Talkable scored a 57 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Talkable would recommend the brand to a friend. ENPS measures how likely Talkable employees would recommend working at Talkable to a friend.
Net Promoter Score
57
NPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
