61
NPS
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Talkspace
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About Talkspace's Brand
Affordable, anonymous therapy with professional and licensed therapists.
Brand at a Glance
54%
Customer Loyalty
3.5/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
Talkspace NPS
Talkspace's Net Promoter Score (NPS) is a 61 with 74% Promoters, 13% Passives, and 13% Detractors. Net Promoter Score tracks whether Talkspace's customers would recommend using the product based on a scale of -100 to 100.
Talkspace Overall NPS
| 74% | Promoters |
|---|---|
| 13% | Passives |
| 13% | Detractors |
Talkspace NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Jul 2022 66 | Jul 2022 | 66 |
Feb 2023 80 | Feb 2023 | 80 |
Mar 2023 83 | Mar 2023 | 83 |
Jul 2023 85 | Jul 2023 | 85 |
Nov 2023 63 | Nov 2023 | 63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Talkspace Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Talkspace users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Talkspace Product Quality
3.5/5
Talkspace has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Talkspace's overall Product Quality score rated by its users and customers.
Talkspace Product Information
Talkspace’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://talkspace.com
- Company Size
- 11-50 Employees
Industry
Tech
Beverage, Wine and Spirits
Consumer Services
Healthcare
Small Business Services
Talkspace Pricing
Talkspace ROI & Value For Money
4.1/5
Talkspace has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Talkspace Customer Satisfaction (CSAT)
Talkspace Customer Satisfaction (CSAT) Score
50 / 100
Talkspace has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Talkspace Customer Service
4.2/5
Talkspace has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Talkspace's Customer Service
Address
New York City, NY
Website
http://talkspace.com
Phone Number
212-518-7839
Talkspace as an Employer
3.8/5
Talkspace has a 3.8/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Talkspace scored a 61 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Talkspace would recommend the brand to a friend. ENPS measures how likely Talkspace employees would recommend working at Talkspace to a friend.
Net Promoter Score
61
NPS Score
| 74% | Promoters |
|---|---|
| 13% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
