23
NPS
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Talview
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About Talview's Brand
Cloud based technology hiring platform with full suite of assessment , engagement and analytic tools
Brand at a Glance
10%
Customer Loyalty
3.8/5
Product Quality
3.3/5
Pricing
2.7/5
Customer Service
Talview NPS
Talview's Net Promoter Score (NPS) is a 23 with 52% Promoters, 19% Passives, and 29% Detractors. Net Promoter Score tracks whether Talview's customers would recommend using the product based on a scale of -100 to 100.
Talview Overall NPS
| 52% | Promoters |
|---|---|
| 19% | Passives |
| 29% | Detractors |
Talview NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Aug 2020 24 | Aug 2020 | 24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Talview Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Talview users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Talview Product Quality
3.8/5
Talview has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Talview's overall Product Quality score rated by its users and customers.
Talview Product Information
Talview serves markets in the United States, Asia, Europe, Australia, Canada, and India. Talview supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Talview’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.talview.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Video Interview Software
Talview Pricing
Talview ROI & Value For Money
3.3/5
Talview has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Talview's overall ROI score rated by its users and customers.
Talview Pricing Plans
Talview has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Talview?
Small Businesses
Medium Businesses
Large Enterprises
Talview Customer Service
2.7/5
Talview has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Talview's overall Customer Service score rated by its users and customers.
About Talview's Customer Service
Address
640 W. California Avenue Suite 210, Sunnyvale, CA
Website
http://www.talview.com
Phone Number
1(510) 227-8227
Consumer vs. Employees
Talview scored a 23 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Talview would recommend the brand to a friend. ENPS measures how likely Talview employees would recommend working at Talview to a friend.
Net Promoter Score
23
NPS Score
| 52% | Promoters |
|---|---|
| 19% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
