-46
NPS
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Tampa Bay Times
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About Tampa Bay Times' Brand
Tampa Bay Times is an American newspaper that offers the latest local and international news through print and online publications.
Brand at a Glance
62%
Customer Loyalty
3.1/5
Product Quality
2.9/5
Pricing
2.8/5
Customer Service
Tampa Bay Times NPS
Tampa Bay Times's Net Promoter Score (NPS) is a -46 with 18% Promoters, 18% Passives, and 64% Detractors. Net Promoter Score tracks whether Tampa Bay Times's customers would recommend using the product based on a scale of -100 to 100.
Tampa Bay Times Overall NPS
| 18% | Promoters |
|---|---|
| 18% | Passives |
| 64% | Detractors |
Tampa Bay Times NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 -100 | Mar 2020 | -100 |
Jun 2020 -100 | Jun 2020 | -100 |
Sep 2020 -100 | Sep 2020 | -100 |
Jan 2021 -75 | Jan 2021 | -75 |
Mar 2022 -80 | Mar 2022 | -80 |
Jul 2022 -83 | Jul 2022 | -83 |
Jan 2023 -57 | Jan 2023 | -57 |
Nov 2023 -63 | Nov 2023 | -63 |
Jan 2024 -44 | Jan 2024 | -44 |
May 2024 -50 | May 2024 | -50 |
Oct 2024 -45 | Oct 2024 | -45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tampa Bay Times Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Tampa Bay Times users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tampa Bay Times Product Quality
3.1/5
Tampa Bay Times has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Tampa Bay Times' overall Product Quality score rated by its users and customers.
Tampa Bay Times Product Information
Tampa Bay Times’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.tampabay.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Tampa Bay Times Pricing
Tampa Bay Times ROI & Value For Money
2.9/5
Tampa Bay Times has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Tampa Bay Times' overall ROI score rated by its users and customers.
Tampa Bay Times Customer Satisfaction (CSAT)
Tampa Bay Times Customer Satisfaction (CSAT) Score
33 / 100
Tampa Bay Times has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
34%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tampa Bay Times Customer Service
2.8/5
Tampa Bay Times has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Tampa Bay Times' overall Customer Service score rated by its users and customers.
About Tampa Bay Times's Customer Service
Address
490 1st Ave S, Saint Petersburg, FL
Website
http://www.tampabay.com/
Phone Number
(727) 893-8215
Tampa Bay Times as an Employer
4.7/5
Tampa Bay Times has a 4.7/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Tampa Bay Times scored a -46 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Tampa Bay Times would recommend the brand to a friend. ENPS measures how likely Tampa Bay Times employees would recommend working at Tampa Bay Times to a friend.
Net Promoter Score
-46
NPS Score
| 18% | Promoters |
|---|---|
| 18% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 30% | Promoters |
|---|---|
| 30% | Passive |
| 40% | Detractors |
