-7
NPS
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Tampa General Hospital
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About Tampa General Hospital's Brand
"TGH provides diagnostic solutions, treatments and rehabilitation services for patients with heart and vascular diseases."
Brand at a Glance
66%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
Tampa General Hospital NPS
Tampa General Hospital's Net Promoter Score (NPS) is a -7 with 44% Promoters, 5% Passives, and 51% Detractors. Net Promoter Score tracks whether Tampa General Hospital's customers would recommend using the product based on a scale of -100 to 100.
Tampa General Hospital Overall NPS
| 44% | Promoters |
|---|---|
| 5% | Passives |
| 51% | Detractors |
Tampa General Hospital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -4 | Aug 2023 | -4 |
Dec 2023 -7 | Dec 2023 | -7 |
Jan 2024 -4 | Jan 2024 | -4 |
Feb 2024 -7 | Feb 2024 | -7 |
Mar 2024 -3 | Mar 2024 | -3 |
Jun 2024 -1 | Jun 2024 | -1 |
Jul 2024 3 | Jul 2024 | 3 |
Jan 2025 0 | Jan 2025 | 0 |
Feb 2025 2 | Feb 2025 | 2 |
Mar 2025 0 | Mar 2025 | 0 |
Nov 2025 -4 | Nov 2025 | -4 |
Dec 2025 -8 | Dec 2025 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tampa General Hospital NPS by Gender
Female customers rated Tampa General Hospital's NPS 8 points higher than Male customers.
Male
-28
Tampa General Hospital's NPS was rated -28 by Male customers on Comparably.
36%
Promoters
0%
Passives
64%
Detractors
Female
-20
Tampa General Hospital's NPS was rated -20 by Female customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Tampa General Hospital NPS by Ethnicity
Tampa General Hospital's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Other 34 | Other | 34 |
Tampa General Hospital NPS by Age
Tampa General Hospital's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Tampa General Hospital NPS by Usage
Tampa General Hospital's NPS was rated the highest by customers who have used Tampa General Hospital's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years 100 | 1 to 2 Years | 100 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -20 | Over 10 Years | -20 |
Tampa General Hospital Customer Reviews
Out of the 3 Tampa General Hospital customer reviews 2 were positive and 1 was constructive. Tampa General Hospital customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Tampa General Hospital Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Tampa General Hospital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tampa General Hospital Customer Loyalty Score by Gender
Female customers rated Tampa General Hospital's Customer Loyalty score 5% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Tampa General Hospital.
Male
59%
Yes
Female
64%
Yes
Tampa General Hospital Customer Loyalty Score by Ethnicity
Tampa General Hospital's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tampa General Hospital.
50
out of 100
Caucasian
100
out of 100
Other
Tampa General Hospital Customer Loyalty Score by Age
Tampa General Hospital's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Tampa General Hospital.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 55% | 51-55 | 55% |
66+ 70% | 66+ | 70% |
Tampa General Hospital Customer Loyalty Score by Usage
Tampa General Hospital's Customer Loyalty score was rated the highest by customers who have used Tampa General Hospital's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Tampa General Hospital Customer Loyalty Score by Industry
Tampa General Hospital's Customer Loyalty score was rated 70% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Tampa General Hospital Product Quality
3/5
Tampa General Hospital has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Tampa General Hospital Product Information
Tampa General Hospital’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Tampa General Hospital's product the highest.
- Website
- http://tgh.org/
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
Quick Insights into Tampa General Hospital Product Quality
Tampa General Hospital's Product Quality score was rated highest by customers who have used Tampa General Hospital's products/services for 1 to 2 Years, and rated lowest by customers who have used Tampa General Hospital's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Tampa General Hospital's Product Quality.
Ranked Tampa General Hospital Product Quality the Highest
Ranked Tampa General Hospital Product Quality the Lowest
Tampa General Hospital Product Quality Score by Gender
Tampa General Hospital's Product Quality score was rated 2.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Tampa General Hospital.
Male
2.5/5
Female
2.5/5
Tampa General Hospital Product Quality Score by Ethnicity
Tampa General Hospital's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Tampa General Hospital.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 3.1 | Other | 3.1 |
Tampa General Hospital Product Quality Score by Age
Tampa General Hospital's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Tampa General Hospital.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.9 | 51-55 | 1.9 |
66+ 3.8 | 66+ | 3.8 |
Tampa General Hospital Product Quality Score by Usage
Tampa General Hospital's Product Quality score was rated the highest by customers who have used Tampa General Hospital's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Tampa General Hospital Product Quality Score by Industry
Tampa General Hospital's Product Quality score was rated 2 stars by Healthcare, Hospitals and Medicine industry customers.
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Tampa General Hospital Pricing
Tampa General Hospital ROI & Value For Money
2.9/5
Tampa General Hospital has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Tampa General Hospital Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Tampa General Hospital ROI
Tampa General Hospital's ROI score was rated highest by customers who have used Tampa General Hospital's products/services for 1 to 2 Years, and rated lowest by customers who have used Tampa General Hospital's products/services for 5 to 10 Years.
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Ranked Tampa General Hospital ROI the Highest
Ranked Tampa General Hospital ROI the Lowest
Tampa General Hospital ROI Score by Gender
Female customers rated Tampa General Hospital's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Tampa General Hospital.
Male
2.4/5
Female
2.5/5
Tampa General Hospital ROI Score by Ethnicity
Tampa General Hospital's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tampa General Hospital.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 3.5 | Other | 3.5 |
Tampa General Hospital ROI Score by Age
Tampa General Hospital's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Tampa General Hospital.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.9 | 51-55 | 1.9 |
66+ 3.6 | 66+ | 3.6 |
Tampa General Hospital ROI Score by Usage
Tampa General Hospital's ROI score was rated the highest by customers who have used Tampa General Hospital's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Tampa General Hospital ROI Score by Industry
Tampa General Hospital's ROI score was rated 2 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Tampa General Hospital Customer Satisfaction (CSAT)
Tampa General Hospital Customer Satisfaction (CSAT) Score
51 / 100
Tampa General Hospital has an overall Customer Satisfaction score of 51 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
18%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
12%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tampa General Hospital Customer Satisfaction
Tampa General Hospital's Customer Satisfaction score was rated highest by customers who have used Tampa General Hospital's products/services for 1 to 2 Years, and rated lowest by customers who have used Tampa General Hospital's products/services for 5 to 10 Years.
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Ranked Tampa General Hospital Customer Satisfaction the Highest
Ranked Tampa General Hospital Customer Satisfaction the Lowest
Tampa General Hospital Customer Satisfaction Score by Gender
Female customers rated Tampa General Hospital's Customer Satisfaction score 4 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Tampa General Hospital.
36 / 100
MaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 18% | |
Very Dissatisfied | 46% |
40 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
Tampa General Hospital Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Tampa General Hospital's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
CSAT according to Other
Tampa General Hospital's Customer Satisfaction (CSAT) score was rated 66% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tampa General Hospital.
66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
Tampa General Hospital Customer Satisfaction Score by Age
Tampa General Hospital's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Tampa General Hospital.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 25% | |||||||||||||||
| 66+ | 67% |
Tampa General Hospital Customer Satisfaction Score by Usage
Tampa General Hospital's Customer Satisfaction score was rated the highest by customers who have used Tampa General Hospital's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Tampa General Hospital Customer Service
2.9/5
Tampa General Hospital has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Tampa General Hospital's Customer Service
Address
Tampa, FL
Website
http://tgh.org/
Quick Insights into Tampa General Hospital Customer Service
Tampa General Hospital's Customer Service score was rated highest by customers who have used Tampa General Hospital's products/services for 1 to 2 Years, and rated lowest by customers who have used Tampa General Hospital's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Tampa General Hospital's Customer Service score.
Ranked Tampa General Hospital Customer Service the Highest
Ranked Tampa General Hospital Customer Service the Lowest
Tampa General Hospital Customer Service Score by Gender
Female customers rated Tampa General Hospital's Customer Service score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Tampa General Hospital.
Male
2.4/5
Female
2.6/5
Tampa General Hospital Customer Service Score by Ethnicity
Tampa General Hospital's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Tampa General Hospital.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 3.5 | Other | 3.5 |
Tampa General Hospital Customer Service Score by Age
Tampa General Hospital's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Tampa General Hospital.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.9 | 51-55 | 1.9 |
66+ 4.1 | 66+ | 4.1 |
Tampa General Hospital Customer Service Score by Usage
Tampa General Hospital's Customer Service score was rated the highest by customers who have used Tampa General Hospital's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Tampa General Hospital Customer Service Score by Industry
Tampa General Hospital's Customer Service score was rated 2 stars by Healthcare, Hospitals and Medicine industry customers.
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Tampa General Hospital as an Employer
3.7/5
Tampa General Hospital has a 3.7/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Tampa General Hospital scored a -7 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Tampa General Hospital would recommend the brand to a friend. ENPS measures how likely Tampa General Hospital employees would recommend working at Tampa General Hospital to a friend.
Net Promoter Score
-7
NPS Score
| 44% | Promoters |
|---|---|
| 5% | Passive |
| 51% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 54% | Promoters |
|---|---|
| 17% | Passive |
| 29% | Detractors |
