14
NPS
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Tampico
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About Tampico's Brand
Tampico Beverages is one of the world’s leading manufacturers and marketers of high quality and value added juice drink concentrates.
Brand at a Glance
79%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3/5
Customer Service
Tampico NPS
Tampico's Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether Tampico's customers would recommend using the product based on a scale of -100 to 100.
Tampico Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
Tampico NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Feb 2022 0 | Feb 2022 | 0 |
Oct 2022 -33 | Oct 2022 | -33 |
Nov 2022 -50 | Nov 2022 | -50 |
Jun 2024 -20 | Jun 2024 | -20 |
Sep 2024 0 | Sep 2024 | 0 |
Oct 2024 15 | Oct 2024 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tampico Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Tampico users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tampico Product Quality
3.2/5
Tampico has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Tampico's overall Product Quality score rated by its users and customers.
Tampico Product Information
Tampico’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.tampico.com/
- Company Size
- 51-200 Employees
Tampico Pricing
Tampico ROI & Value For Money
3/5
Tampico has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Tampico Customer Satisfaction (CSAT)
Tampico Customer Satisfaction (CSAT) Score
67 / 100
Tampico has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tampico Customer Service
3/5
Tampico has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Tampico's Customer Service
Website
http://www.tampico.com/
Phone Number
773-296-0190
Tampico as an Employer
3.3/5
Tampico has a 3.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Tampico scored a 14 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Tampico would recommend the brand to a friend. ENPS measures how likely Tampico employees would recommend working at Tampico to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
