-23
NPS
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Tangoe Inc
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About Tangoe Inc's Brand
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.1/5
Customer Service
Tangoe Inc NPS
Tangoe Inc's Net Promoter Score (NPS) is a -23 with 33% Promoters, 11% Passives, and 56% Detractors. Net Promoter Score tracks whether Tangoe Inc's customers would recommend using the product based on a scale of -100 to 100.
Tangoe Inc Overall NPS
| 33% | Promoters |
|---|---|
| 11% | Passives |
| 56% | Detractors |
Tangoe Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -22 | Aug 2020 | -22 |
Jan 2022 -20 | Jan 2022 | -20 |
Dec 2022 -25 | Dec 2022 | -25 |
Feb 2023 -18 | Feb 2023 | -18 |
Nov 2025 -22 | Nov 2025 | -22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tangoe Inc NPS by Gender
Tangoe Inc's NPS was rated -67 by Male customers on Comparably.
Male
-67
Tangoe Inc's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
N/A
Tangoe Inc's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Tangoe Inc NPS by Age
Tangoe Inc's NPS was rated -67 points by customers ages 36-40 on Comparably.
Tangoe Inc NPS by Usage
Tangoe Inc's NPS was rated -32 points by customers who have used Tangoe Inc's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -32 | 5 to 10 Years | -32 |
Tangoe Inc Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Tangoe Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Tangoe Inc Customer Loyalty Score by Gender
Tangoe Inc's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Tangoe Inc Customer Loyalty Score by Age
Tangoe Inc's Customer Loyalty score was rated 70% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
Tangoe Inc Product Quality
3.5/5
Tangoe Inc has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Tangoe Inc Product Information
Tangoe Inc serves markets in the United States, Asia, Europe, Australia, Canada, India, and Germany. Tangoe Inc supports iOS and Web devices and offers products for medium and large sized businesses.
Tangoe Inc’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Non-Profit industry rated Tangoe Inc's product the highest.
- Website
- http://www.tangoe.com
- Company Size
- 1,001-5,000 Employees
Languages Supported
English
Product Type
Telecom Expense Management Software
Wireless Expense Management Software
Quick Insights into Tangoe Inc Product Quality
Tangoe Inc's Product Quality score was rated highest by customers who have used Tangoe Inc's products/services for 5 to 10 Years.
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Ranked Tangoe Inc Product Quality the Highest
Tangoe Inc Product Quality Score by Gender
Tangoe Inc's Product Quality score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Tangoe Inc Product Quality Score by Age
Tangoe Inc's Product Quality score was rated 2.3 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Tangoe Inc.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.3 | 36-40 | 2.3 |
Tangoe Inc Product Quality Score by Usage
Tangoe Inc's Product Quality score was rated 3.3 stars by customers who have used Tangoe Inc's products/services for 5 to 10 Years.
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Tangoe Inc Product Quality Score by Industry
Tangoe Inc's Product Quality score was rated 3 stars by Non-Profit industry customers.
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Tangoe Inc Pricing
Tangoe Inc ROI & Value For Money
3.3/5
Tangoe Inc has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Tangoe Inc Pricing Plans
Tangoe Inc has a pricing structure that accommodates medium and large businesses.
Who Uses Tangoe Inc?
Medium Businesses
Large Enterprises
Quick Insights into Tangoe Inc ROI
Tangoe Inc's ROI score was rated highest by customers ages 36-40.
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Ranked Tangoe Inc ROI the Highest
Tangoe Inc ROI Score by Gender
Tangoe Inc's ROI score was rated 1.8 by Male customers on Comparably.
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Male
1.8/5
Female
N/A
Tangoe Inc ROI Score by Age
Tangoe Inc's ROI score was rated 1.8 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Tangoe Inc.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.8 | 36-40 | 1.8 |
Tangoe Inc Customer Satisfaction (CSAT)
Tangoe Inc Customer Satisfaction (CSAT) Score
67 / 100
Tangoe Inc has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tangoe Inc Customer Service
3.1/5
Tangoe Inc has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Tangoe Inc's Customer Service
Website
http://www.tangoe.com
Quick Insights into Tangoe Inc Customer Service
Tangoe Inc's Customer Service score was rated highest by customers ages 36-40.
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Ranked Tangoe Inc Customer Service the Highest
Tangoe Inc Customer Service Score by Gender
Tangoe Inc's Customer Service score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Tangoe Inc Customer Service Score by Age
Tangoe Inc's Customer Service score was rated 2 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Tangoe Inc.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
Tangoe Inc as an Employer
2.9/5
Tangoe Inc has a 2.9/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Tangoe Inc scored a -23 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of Tangoe Inc would recommend the brand to a friend. ENPS measures how likely Tangoe Inc employees would recommend working at Tangoe Inc to a friend.
Net Promoter Score
-23
NPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 11% | Promoters |
|---|---|
| 33% | Passive |
| 56% | Detractors |
