-20
NPS
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Tanner Health System
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About Tanner Health System's Brand
Tanner Health System is a nonprofit regional health system serving a nine-county area of west Georgia and east Alabama.
Brand at a Glance
52%
Customer Loyalty
2.4/5
Product Quality
2.5/5
Pricing
2.4/5
Customer Service
Tanner Health System NPS
Tanner Health System's Net Promoter Score (NPS) is a -20 with 38% Promoters, 4% Passives, and 58% Detractors. Net Promoter Score tracks whether Tanner Health System's customers would recommend using the product based on a scale of -100 to 100.
Tanner Health System Overall NPS
| 38% | Promoters |
|---|---|
| 4% | Passives |
| 58% | Detractors |
Tanner Health System NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -7 | Mar 2024 | -7 |
Apr 2024 0 | Apr 2024 | 0 |
May 2024 -1 | May 2024 | -1 |
Sep 2024 7 | Sep 2024 | 7 |
Oct 2024 0 | Oct 2024 | 0 |
Nov 2024 -6 | Nov 2024 | -6 |
Dec 2024 -10 | Dec 2024 | -10 |
May 2025 -5 | May 2025 | -5 |
Jun 2025 -11 | Jun 2025 | -11 |
Oct 2025 -15 | Oct 2025 | -15 |
Mar 2026 -17 | Mar 2026 | -17 |
Apr 2026 -21 | Apr 2026 | -21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tanner Health System NPS by Gender
Female customers rated Tanner Health System's NPS 10 points higher than Male customers.
Male
-60
Tanner Health System's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
-50
Tanner Health System's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Tanner Health System NPS by Ethnicity
Tanner Health System's NPS was rated -56 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -56 | Caucasian | -56 |
Tanner Health System NPS by Age
Tanner Health System's NPS was rated -100 points by customers ages 46-50 on Comparably.
Tanner Health System NPS by Usage
Tanner Health System's NPS was rated -66 points by customers who have used Tanner Health System's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -66 | Over 10 Years | -66 |
Tanner Health System Customer Reviews
Out of the 2 Tanner Health System customer reviews 1 was positive and 1 was constructive. Tanner Health System customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Tanner Health System Customer Loyalty
52%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
52% of Tanner Health System users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tanner Health System Customer Loyalty Score by Gender
Female customers rated Tanner Health System's Customer Loyalty score 9% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Tanner Health System.
Male
46%
Yes
Female
55%
Yes
Tanner Health System Customer Loyalty Score by Ethnicity
Tanner Health System's Customer Loyalty score was rated 50% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tanner Health System.
50
out of 100
Caucasian
Tanner Health System Customer Loyalty Score by Age
Tanner Health System's Customer Loyalty score was rated 40% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Tanner Health System.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 40% | 46-50 | 40% |
Tanner Health System Customer Loyalty Score by Usage
Tanner Health System's Customer Loyalty score was rated 70% by customers who have used Tanner Health System's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Tanner Health System Product Quality
2.4/5
Tanner Health System has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Tanner Health System Product Information
Tanner Health System’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://www.tanner.org/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Non-Profit
Healthcare
Quick Insights into Tanner Health System Product Quality
Tanner Health System's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Tanner Health System Product Quality the Highest
Ranked Tanner Health System Product Quality the Lowest
Tanner Health System Product Quality Score by Gender
Female customers rated Tanner Health System's Product Quality score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Tanner Health System.
Male
1.6/5
Female
2.2/5
Tanner Health System Product Quality Score by Ethnicity
Tanner Health System's Product Quality score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Tanner Health System.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Tanner Health System Product Quality Score by Age
Tanner Health System's Product Quality score was rated 1.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Tanner Health System.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
Tanner Health System Product Quality Score by Usage
Tanner Health System's Product Quality score was rated 1.8 stars by customers who have used Tanner Health System's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Tanner Health System Pricing
Tanner Health System ROI & Value For Money
2.5/5
Tanner Health System has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into Tanner Health System ROI
Tanner Health System's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Tanner Health System ROI the Highest
Ranked Tanner Health System ROI the Lowest
Tanner Health System ROI Score by Gender
Female customers rated Tanner Health System's ROI score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Tanner Health System.
Male
1.5/5
Female
2.2/5
Tanner Health System ROI Score by Ethnicity
Tanner Health System's ROI score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tanner Health System.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Tanner Health System ROI Score by Age
Tanner Health System's ROI score was rated 1.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Tanner Health System.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
Tanner Health System ROI Score by Usage
Tanner Health System's ROI score was rated 1.8 stars by customers who have used Tanner Health System's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Tanner Health System Customer Satisfaction (CSAT)
Tanner Health System Customer Satisfaction (CSAT) Score
38 / 100
Tanner Health System has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
52%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tanner Health System Customer Satisfaction
Tanner Health System's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Tanner Health System's Customer Satisfaction.
Ranked Tanner Health System Customer Satisfaction the Highest
Ranked Tanner Health System Customer Satisfaction the Lowest
Tanner Health System Customer Satisfaction Score by Gender
Female customers rated Tanner Health System's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Tanner Health System.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 50% |
Tanner Health System Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Tanner Health System's Customer Satisfaction (CSAT) score was rated 12% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tanner Health System.
12 / 100
Very Satisfied
12%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
75%
Tanner Health System Customer Satisfaction Score by Age
Tanner Health System's Customer Satisfaction score was rated 0 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Tanner Health System.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 0% |
Tanner Health System Customer Satisfaction Score by Usage
Tanner Health System's Customer Satisfaction score was rated 16 points by customers who have used Tanner Health System's products/services for Over 10 Years.
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Tanner Health System Customer Service
2.4/5
Tanner Health System has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Tanner Health System's Customer Service
Address
Carrollton, GA 30117
Website
http://www.tanner.org/
Quick Insights into Tanner Health System Customer Service
Tanner Health System's Customer Service score was rated highest by customers ages 46-50, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Tanner Health System's Customer Service score.
Ranked Tanner Health System Customer Service the Highest
Ranked Tanner Health System Customer Service the Lowest
Tanner Health System Customer Service Score by Gender
Female customers rated Tanner Health System's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Tanner Health System.
Male
2/5
Female
2.1/5
Tanner Health System Customer Service Score by Ethnicity
Tanner Health System's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Tanner Health System.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Tanner Health System Customer Service Score by Age
Tanner Health System's Customer Service score was rated 2.3 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Tanner Health System.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 2.3 | 46-50 | 2.3 |
Tanner Health System Customer Service Score by Usage
Tanner Health System's Customer Service score was rated 2.1 stars by customers who have used Tanner Health System's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Tanner Health System as an Employer
2.5/5
Tanner Health System has a 2.5/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Tanner Health System scored a -20 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Tanner Health System would recommend the brand to a friend. ENPS measures how likely Tanner Health System employees would recommend working at Tanner Health System to a friend.
Net Promoter Score
-20
NPS Score
| 38% | Promoters |
|---|---|
| 4% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 34% | Promoters |
|---|---|
| 16% | Passive |
| 50% | Detractors |
