75
NPS
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Taoglas
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About Taoglas' Brand
taoglas is the world’s leading antenna solutions provider to the Machine to Machine (M2M) and internet of things (IOT) market.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Taoglas NPS
Taoglas's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether Taoglas's customers would recommend using the product based on a scale of -100 to 100.
Taoglas Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
Taoglas NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
Feb 2023 50 | Feb 2023 | 50 |
Jul 2023 66 | Jul 2023 | 66 |
Nov 2024 75 | Nov 2024 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Taoglas Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Taoglas users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Taoglas Product Quality
4/5
Taoglas has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Taoglas' overall Product Quality score rated by its users and customers.
Taoglas Product Information
Taoglas’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.taoglas.com/
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Hardware and Devices
Taoglas Pricing
Taoglas ROI & Value For Money
3.4/5
Taoglas has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Taoglas' overall ROI score rated by its users and customers.
Taoglas Customer Satisfaction (CSAT)
Taoglas Customer Satisfaction (CSAT) Score
100 / 100
Taoglas has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Taoglas Customer Service
3.4/5
Taoglas has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Taoglas' overall Customer Service score rated by its users and customers.
About Taoglas's Customer Service
Address
8525 Camino Santa Fe Suite A & B, San Diego, CA,
Website
http://www.taoglas.com/
Phone Number
8584500888
Taoglas as an Employer
2.4/5
Taoglas has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Taoglas scored a 75 for Net Promoter Score and a -52 for Employee Net Promoter Score. NPS gauges how likely a customer of Taoglas would recommend the brand to a friend. ENPS measures how likely Taoglas employees would recommend working at Taoglas to a friend.
Net Promoter Score
75
NPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-52
eNPS Score
| 24% | Promoters |
|---|---|
| 0% | Passive |
| 76% | Detractors |
