39
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
TapClicks
Marketing or Exec? Claim Your Free Account
About TapClicks' Brand
TapClicks, Inc. is a leading marketing technology company for agencies, media companies, brands, and enterprises.
Brand at a Glance
55%
Customer Loyalty
4.1/5
Product Quality
4.2/5
Pricing
3.8/5
Customer Service
TapClicks NPS
TapClicks's Net Promoter Score (NPS) is a 39 with 65% Promoters, 9% Passives, and 26% Detractors. Net Promoter Score tracks whether TapClicks's customers would recommend using the product based on a scale of -100 to 100.
TapClicks Overall NPS
| 65% | Promoters |
|---|---|
| 9% | Passives |
| 26% | Detractors |
TapClicks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 42 | Aug 2020 | 42 |
Mar 2022 44 | Mar 2022 | 44 |
Dec 2022 40 | Dec 2022 | 40 |
Jun 2023 41 | Jun 2023 | 41 |
Mar 2024 39 | Mar 2024 | 39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TapClicks NPS by Usage
TapClicks's NPS was rated the highest by customers who have used TapClicks's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 13 | Less than 1 Year | 13 |
1 to 2 Years 16 | 1 to 2 Years | 16 |
TapClicks Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of TapClicks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TapClicks Product Quality
4.1/5
TapClicks has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock TapClicks' overall Product Quality score rated by its users and customers.
TapClicks Product Information
TapClicks serves markets in the United States, Australia, Canada, and United Kingdom. TapClicks supports Web devices and offers products for small, medium, and large sized businesses.
TapClicks’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.tapclicks.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Media
Productivity
SaaS
Sports & Entertainment
Languages Supported
English
Product Type
Facebook App Software
Social Media Marketing Software
Advertising Software
Campaign Management Software
Display Advertising Software
Dashboard Software
Business Intelligence (BI) Software
Reporting Software
Analytics Software
Marketing Analytics Software
Web Analytics Software
Data Visualization Software
MRM Software
Marketing Attribution Software
Quick Insights into TapClicks Product Quality
TapClicks's Product Quality score was rated highest by customers who have used TapClicks's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked TapClicks' Product Quality.
Ranked TapClicks Product Quality the Highest
TapClicks Product Quality Score by Usage
TapClicks's Product Quality score was rated 4.8 stars by customers who have used TapClicks's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
TapClicks Pricing
TapClicks ROI & Value For Money
4.2/5
TapClicks has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock TapClicks' overall ROI score rated by its users and customers.
TapClicks Pricing Plans
TapClicks has a pricing structure that accommodates small, medium, and large businesses.
Who Uses TapClicks?
Small Businesses
Medium Businesses
Large Enterprises
TapClicks Customer Satisfaction (CSAT)
TapClicks Customer Satisfaction (CSAT) Score
50 / 100
TapClicks has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TapClicks Customer Service
3.8/5
TapClicks has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock TapClicks' overall Customer Service score rated by its users and customers.
About TapClicks's Customer Service
Address
3031 Tisch Way Suite 1002, San Jose, CA
Website
http://www.tapclicks.com
Phone Number
866-626-1088
TapClicks as an Employer
3.5/5
TapClicks has a 3.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
TapClicks scored a 39 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of TapClicks would recommend the brand to a friend. ENPS measures how likely TapClicks employees would recommend working at TapClicks to a friend.
Net Promoter Score
39
NPS Score
| 65% | Promoters |
|---|---|
| 9% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 46% | Promoters |
|---|---|
| 27% | Passive |
| 27% | Detractors |
