-19
NPS
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Tapjoy
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About Tapjoy's Brand
Tapjoy is a monetization and distribution services provider for mobile applications.
Brand at a Glance
71%
Customer Loyalty
2.6/5
Product Quality
2.7/5
Pricing
2.5/5
Customer Service
Tapjoy NPS
Tapjoy's Net Promoter Score (NPS) is a -19 with 31% Promoters, 19% Passives, and 50% Detractors. Net Promoter Score tracks whether Tapjoy's customers would recommend using the product based on a scale of -100 to 100.
Tapjoy Overall NPS
| 31% | Promoters |
|---|---|
| 19% | Passives |
| 50% | Detractors |
Tapjoy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 33 | Jun 2022 | 33 |
Jul 2022 50 | Jul 2022 | 50 |
Aug 2022 40 | Aug 2022 | 40 |
Sep 2022 17 | Sep 2022 | 17 |
Jan 2023 29 | Jan 2023 | 29 |
Feb 2023 13 | Feb 2023 | 13 |
Sep 2023 -10 | Sep 2023 | -10 |
Dec 2023 -18 | Dec 2023 | -18 |
Jul 2024 -24 | Jul 2024 | -24 |
Jan 2025 -22 | Jan 2025 | -22 |
Feb 2025 -13 | Feb 2025 | -13 |
Mar 2025 -19 | Mar 2025 | -19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tapjoy NPS by Gender
Tapjoy's NPS was rated -100 by Female customers on Comparably.
Female
-100
Tapjoy's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Tapjoy's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Tapjoy Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Tapjoy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tapjoy Customer Loyalty Score by Gender
Tapjoy's Customer Loyalty score was rated 40 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Tapjoy.
Female
40%
Yes
Male
N/A
Yes
Tapjoy Product Quality
2.6/5
Tapjoy has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Tapjoy Product Information
Tapjoy’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.tapjoy.com
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
Mobile App
SaaS
Quick Insights into Tapjoy Product Quality
Tapjoy's Product Quality score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Tapjoy's Product Quality.
Ranked Tapjoy Product Quality the Highest
Tapjoy Product Quality Score by Gender
Tapjoy's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Tapjoy.
Female
1.5/5
Male
N/A
Tapjoy Pricing
Tapjoy ROI & Value For Money
2.7/5
Tapjoy has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Tapjoy ROI
Tapjoy's ROI score was rated highest by Female customers.
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Ranked Tapjoy ROI the Highest
Tapjoy ROI Score by Gender
Tapjoy's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Tapjoy.
Female
1.5/5
Male
N/A
Tapjoy Customer Satisfaction (CSAT)
Tapjoy Customer Satisfaction (CSAT) Score
38 / 100
Tapjoy has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
23%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
54%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tapjoy Customer Satisfaction
Tapjoy's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Tapjoy's Customer Satisfaction.
Ranked Tapjoy Customer Satisfaction the Highest
Tapjoy Customer Satisfaction Score by Gender
Tapjoy's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Tapjoy.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Tapjoy Customer Service
2.5/5
Tapjoy has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Tapjoy's Customer Service
Address
Venice, CA 90291
Website
http://www.tapjoy.com
Phone Number
(415) 766-6900
Tapjoy's Social Links
Quick Insights into Tapjoy Customer Service
Tapjoy's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Tapjoy's Customer Service score.
Ranked Tapjoy Customer Service the Highest
Tapjoy Customer Service Score by Gender
Tapjoy's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Tapjoy.
Female
1.5/5
Male
N/A
Tapjoy as an Employer
4.3/5
Tapjoy has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Tapjoy scored a -19 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Tapjoy would recommend the brand to a friend. ENPS measures how likely Tapjoy employees would recommend working at Tapjoy to a friend.
Net Promoter Score
-19
NPS Score
| 31% | Promoters |
|---|---|
| 19% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 31% | Promoters |
|---|---|
| 44% | Passive |
| 25% | Detractors |
