4
NPS
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Targa Resources
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About Targa Resources' Brand
"Targa Resources owns, operates, acquires and develops midstream energy assets in the North America."
Brand at a Glance
72%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Targa Resources NPS
Targa Resources's Net Promoter Score (NPS) is a 4 with 40% Promoters, 24% Passives, and 36% Detractors. Net Promoter Score tracks whether Targa Resources's customers would recommend using the product based on a scale of -100 to 100.
Targa Resources Overall NPS
| 40% | Promoters |
|---|---|
| 24% | Passives |
| 36% | Detractors |
Targa Resources NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 42 | Dec 2022 | 42 |
Jan 2023 36 | Jan 2023 | 36 |
Mar 2023 40 | Mar 2023 | 40 |
May 2023 44 | May 2023 | 44 |
Jul 2023 34 | Jul 2023 | 34 |
Sep 2023 28 | Sep 2023 | 28 |
Jan 2024 21 | Jan 2024 | 21 |
Feb 2024 15 | Feb 2024 | 15 |
Apr 2024 3 | Apr 2024 | 3 |
Jun 2024 8 | Jun 2024 | 8 |
Sep 2024 3 | Sep 2024 | 3 |
Mar 2025 4 | Mar 2025 | 4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Targa Resources NPS by Gender
Targa Resources's NPS was rated 33 by Male customers on Comparably.
Male
33
Targa Resources's NPS was rated 33 by Male customers on Comparably.
33%
Promoters
67%
Passives
0%
Detractors
Female
N/A
Targa Resources's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Targa Resources NPS by Ethnicity
Targa Resources's NPS was rated 33 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 33 | Caucasian | 33 |
Targa Resources NPS by Usage
Targa Resources's NPS was rated -33 points by customers who have used Targa Resources's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -33 | 1 to 2 Years | -33 |
Targa Resources Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Targa Resources users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Targa Resources Customer Loyalty Score by Gender
Targa Resources's Customer Loyalty score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Targa Resources.
Male
40%
Yes
Female
N/A
Yes
Targa Resources Customer Loyalty Score by Ethnicity
Targa Resources's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Targa Resources.
40
out of 100
Caucasian
Targa Resources Customer Loyalty Score by Usage
Targa Resources's Customer Loyalty score was rated 70% by customers who have used Targa Resources's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Targa Resources Product Quality
4/5
Targa Resources has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Targa Resources' overall Product Quality score rated by its users and customers.
Targa Resources Product Information
Targa Resources’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.targaresources.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Quick Insights into Targa Resources Product Quality
Targa Resources's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Targa Resources' Product Quality.
Ranked Targa Resources Product Quality the Highest
Targa Resources Product Quality Score by Gender
Targa Resources's Product Quality score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Targa Resources.
Male
4.3/5
Female
N/A
Targa Resources Product Quality Score by Ethnicity
Targa Resources's Product Quality score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Targa Resources.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Targa Resources Product Quality Score by Usage
Targa Resources's Product Quality score was rated 4 stars by customers who have used Targa Resources's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Targa Resources Pricing
Targa Resources ROI & Value For Money
3.9/5
Targa Resources has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Targa Resources ROI
Targa Resources's ROI score was rated highest by Caucasian customers.
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Ranked Targa Resources ROI the Highest
Targa Resources ROI Score by Gender
Targa Resources's ROI score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Targa Resources.
Male
4.3/5
Female
N/A
Targa Resources ROI Score by Ethnicity
Targa Resources's ROI score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Targa Resources.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Targa Resources ROI Score by Usage
Targa Resources's ROI score was rated 3 stars by customers who have used Targa Resources's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Targa Resources Customer Satisfaction (CSAT)
Targa Resources Customer Satisfaction (CSAT) Score
64 / 100
Targa Resources has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
29%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
6%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Targa Resources Customer Satisfaction
Targa Resources's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Targa Resources' Customer Satisfaction.
Ranked Targa Resources Customer Satisfaction the Highest
Targa Resources Customer Satisfaction Score by Gender
Targa Resources's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Targa Resources.
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Targa Resources Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Targa Resources' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Targa Resources.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Targa Resources Customer Service
3.8/5
Targa Resources has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Targa Resources's Customer Service
Address
Houston, TX
Website
www.targaresources.com
Quick Insights into Targa Resources Customer Service
Targa Resources's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Targa Resources' Customer Service score.
Ranked Targa Resources Customer Service the Highest
Targa Resources Customer Service Score by Gender
Targa Resources's Customer Service score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Targa Resources.
Male
4.3/5
Female
N/A
Targa Resources Customer Service Score by Ethnicity
Targa Resources's Customer Service score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Targa Resources.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Targa Resources Customer Service Score by Usage
Targa Resources's Customer Service score was rated 3 stars by customers who have used Targa Resources's products/services for 1 to 2 Years.
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Targa Resources as an Employer
2.8/5
Targa Resources has a 2.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Targa Resources scored a 4 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Targa Resources would recommend the brand to a friend. ENPS measures how likely Targa Resources employees would recommend working at Targa Resources to a friend.
Net Promoter Score
4
NPS Score
| 40% | Promoters |
|---|---|
| 24% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 55% | Promoters |
|---|---|
| 6% | Passive |
| 39% | Detractors |
