-45
NPS
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Targus
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About Targus' Brand
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Brand at a Glance
42%
Customer Loyalty
2.2/5
Product Quality
2.4/5
Pricing
2.4/5
Customer Service
Targus NPS
Targus's Net Promoter Score (NPS) is a -45 with 18% Promoters, 19% Passives, and 63% Detractors. Net Promoter Score tracks whether Targus's customers would recommend using the product based on a scale of -100 to 100.
Targus Overall NPS
| 18% | Promoters |
|---|---|
| 19% | Passives |
| 63% | Detractors |
Targus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 0 | Jul 2022 | 0 |
Sep 2022 25 | Sep 2022 | 25 |
Jan 2023 0 | Jan 2023 | 0 |
Feb 2023 0 | Feb 2023 | 0 |
Apr 2023 -15 | Apr 2023 | -15 |
Sep 2023 -33 | Sep 2023 | -33 |
Jan 2024 -40 | Jan 2024 | -40 |
Mar 2024 -45 | Mar 2024 | -45 |
Apr 2024 -54 | Apr 2024 | -54 |
May 2024 -57 | May 2024 | -57 |
Nov 2024 -53 | Nov 2024 | -53 |
Aug 2025 -45 | Aug 2025 | -45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Targus NPS by Gender
Targus's NPS was rated -100 by Female customers on Comparably.
Female
-100
Targus's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Targus's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Targus NPS by Ethnicity
Targus's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Targus Customer Loyalty
42%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
42% of Targus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Targus Customer Loyalty Score by Gender
Targus's Customer Loyalty score was rated 40 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Targus.
Female
40%
Yes
Male
N/A
Yes
Targus Customer Loyalty Score by Ethnicity
Targus's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Targus.
40
out of 100
Caucasian
Targus Product Quality
2.2/5
Targus has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Targus' overall Product Quality score rated by its users and customers.
Targus Product Information
Targus’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.targus.com/us
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Mobile App
Quick Insights into Targus Product Quality
Targus's Product Quality score was rated highest by Female customers.
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Ranked Targus Product Quality the Highest
Targus Product Quality Score by Gender
Targus's Product Quality score was rated 2.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Targus.
Female
2.1/5
Male
N/A
Targus Product Quality Score by Ethnicity
Targus's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Targus.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Targus Pricing
Targus ROI & Value For Money
2.4/5
Targus has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Quick Insights into Targus ROI
Targus's ROI score was rated highest by Caucasian customers.
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Ranked Targus ROI the Highest
Targus ROI Score by Gender
Targus's ROI score was rated 2.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Targus.
Female
2.1/5
Male
N/A
Targus ROI Score by Ethnicity
Targus's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Targus.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Targus Customer Satisfaction (CSAT)
Targus Customer Satisfaction (CSAT) Score
20 / 100
Targus has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Targus Customer Satisfaction
Targus's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Targus' Customer Satisfaction.
Ranked Targus Customer Satisfaction the Highest
Targus Customer Satisfaction Score by Gender
Targus's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Targus.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 67% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Targus Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Targus' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Targus.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
33%
Very Dissatisfied
33%
Targus Customer Service
2.4/5
Targus has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Targus's Customer Service
Address
1211 North Miller Street, Anaheim, CA
Website
http://www.targus.com/us
Phone Number
714-765-5555
Quick Insights into Targus Customer Service
Targus's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Targus' Customer Service score.
Ranked Targus Customer Service the Highest
Targus Customer Service Score by Gender
Targus's Customer Service score was rated 2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Targus.
Female
2/5
Male
N/A
Targus Customer Service Score by Ethnicity
Targus's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Targus.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Targus as an Employer
3.3/5
Targus has a 3.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Targus scored a -45 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Targus would recommend the brand to a friend. ENPS measures how likely Targus employees would recommend working at Targus to a friend.
Net Promoter Score
-45
NPS Score
| 18% | Promoters |
|---|---|
| 19% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 33% | Promoters |
|---|---|
| 50% | Passive |
| 17% | Detractors |
