23
NPS
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Tastemade
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About Tastemade's Brand
Tastemade is an online food network for discovering places to buy food, creating new dishes, and sharing them.
Brand at a Glance
87%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.3/5
Customer Service
Tastemade NPS
Tastemade's Net Promoter Score (NPS) is a 23 with 56% Promoters, 11% Passives, and 33% Detractors. Net Promoter Score tracks whether Tastemade's customers would recommend using the product based on a scale of -100 to 100.
Tastemade Overall NPS
| 56% | Promoters |
|---|---|
| 11% | Passives |
| 33% | Detractors |
Tastemade NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Jan 2021 100 | Jan 2021 | 100 |
Apr 2021 33 | Apr 2021 | 33 |
May 2021 50 | May 2021 | 50 |
Jul 2022 20 | Jul 2022 | 20 |
Dec 2022 33 | Dec 2022 | 33 |
Apr 2023 15 | Apr 2023 | 15 |
May 2023 13 | May 2023 | 13 |
Mar 2025 22 | Mar 2025 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tastemade Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Tastemade users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tastemade Product Quality
3.9/5
Tastemade has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Tastemade's overall Product Quality score rated by its users and customers.
Tastemade Product Information
Tastemade’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.tastemade.com
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Food and Beverages
SaaS
Travel
Tastemade Pricing
Tastemade ROI & Value For Money
3.5/5
Tastemade has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Tastemade Customer Satisfaction (CSAT)
Tastemade Customer Satisfaction (CSAT) Score
100 / 100
Tastemade has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tastemade Customer Service
3.3/5
Tastemade has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Tastemade's overall Customer Service score rated by its users and customers.
About Tastemade's Customer Service
Address
3019 Olympic Boulevard, Santa Monica, CA
Website
http://www.tastemade.com
Tastemade as an Employer
4.3/5
Tastemade has a 4.3/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Tastemade scored a 23 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Tastemade would recommend the brand to a friend. ENPS measures how likely Tastemade employees would recommend working at Tastemade to a friend.
Net Promoter Score
23
NPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
