100
NPS
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Tata Consulting Engineers
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About Tata Consulting Engineers' Brand
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Tata Consulting Engineers NPS
Tata Consulting Engineers's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Tata Consulting Engineers's customers would recommend using the product based on a scale of -100 to 100.
Tata Consulting Engineers Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Tata Consulting Engineers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tata Consulting Engineers Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Tata Consulting Engineers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tata Consulting Engineers Product Quality
5/5
Tata Consulting Engineers has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Tata Consulting Engineers' overall Product Quality score rated by its users and customers.
Tata Consulting Engineers Product Information
Tata Consulting Engineers’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://tce.co.in
Tata Consulting Engineers Pricing
Tata Consulting Engineers ROI & Value For Money
5/5
Tata Consulting Engineers has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Tata Consulting Engineers' overall ROI score rated by its users and customers.
Tata Consulting Engineers Customer Satisfaction (CSAT)
Tata Consulting Engineers Customer Satisfaction (CSAT) Score
100 / 100
Tata Consulting Engineers has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tata Consulting Engineers Customer Service
5/5
Tata Consulting Engineers has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Tata Consulting Engineers' overall Customer Service score rated by its users and customers.
About Tata Consulting Engineers's Customer Service
Website
http://tce.co.in
Tata Consulting Engineers as an Employer
2.2/5
Tata Consulting Engineers has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Tata Consulting Engineers
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Tata Consulting Engineers scored a 100 for Net Promoter Score and a -80 for Employee Net Promoter Score. NPS gauges how likely a customer of Tata Consulting Engineers would recommend the brand to a friend. ENPS measures how likely Tata Consulting Engineers employees would recommend working at Tata Consulting Engineers to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-80
eNPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
