45
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Tata Elxsi
Marketing or Exec? Claim Your Free Account
About Tata Elxsi's Brand
Tata Elxsi is a design company that designs and engineers products and solutions for various sectors.
Brand at a Glance
86%
Customer Loyalty
4.3/5
Product Quality
3.8/5
Pricing
4.2/5
Customer Service
Tata Elxsi NPS
Tata Elxsi's Net Promoter Score (NPS) is a 45 with 65% Promoters, 15% Passives, and 20% Detractors. Net Promoter Score tracks whether Tata Elxsi's customers would recommend using the product based on a scale of -100 to 100.
Tata Elxsi Overall NPS
| 65% | Promoters |
|---|---|
| 15% | Passives |
| 20% | Detractors |
Tata Elxsi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 45 | Nov 2022 | 45 |
Dec 2022 43 | Dec 2022 | 43 |
Jan 2023 40 | Jan 2023 | 40 |
May 2023 38 | May 2023 | 38 |
Jul 2023 40 | Jul 2023 | 40 |
Oct 2023 41 | Oct 2023 | 41 |
Nov 2023 37 | Nov 2023 | 37 |
Jan 2024 34 | Jan 2024 | 34 |
Feb 2024 39 | Feb 2024 | 39 |
Mar 2024 42 | Mar 2024 | 42 |
Sep 2024 46 | Sep 2024 | 46 |
Jan 2025 43 | Jan 2025 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tata Elxsi NPS by Gender
Male customers rated Tata Elxsi's NPS 7 points higher than Female customers.
Male
74
Tata Elxsi's NPS was rated 74 by Male customers on Comparably.
87%
Promoters
0%
Passives
13%
Detractors
Female
67
Tata Elxsi's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Tata Elxsi NPS by Ethnicity
Tata Elxsi's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Other 80 | Other | 80 |
Tata Elxsi NPS by Age
Tata Elxsi's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Tata Elxsi NPS by Usage
Tata Elxsi's NPS was rated the highest by customers who have used Tata Elxsi's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
Tata Elxsi Customer Reviews
Out of the 5 Tata Elxsi customer reviews 5 were positive and 0 were constructive. Tata Elxsi customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Tata Elxsi Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Tata Elxsi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tata Elxsi Customer Loyalty Score by Gender
Female customers rated Tata Elxsi's Customer Loyalty score 11% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Tata Elxsi.
Male
89%
Yes
Female
100%
Yes
Tata Elxsi Customer Loyalty Score by Ethnicity
Tata Elxsi's Customer Loyalty score was rated 100% by both Asian or Pacific Islander and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tata Elxsi.
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
Tata Elxsi Customer Loyalty Score by Age
Tata Elxsi's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Tata Elxsi.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
31-35 82% | 31-35 | 82% |
Tata Elxsi Customer Loyalty Score by Usage
Tata Elxsi's Customer Loyalty score was rated 100% by customers who have used Tata Elxsi's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Tata Elxsi Customer Loyalty Score by Industry
Tata Elxsi's Customer Loyalty score was rated 78% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Tata Elxsi Product Quality
4.3/5
Tata Elxsi has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Tata Elxsi's overall Product Quality score rated by its users and customers.
Tata Elxsi Product Information
Tata Elxsi’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Tata Elxsi's product the highest.
- Website
- http://www.tataelxsi.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
SaaS
Quick Insights into Tata Elxsi Product Quality
Tata Elxsi's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Tata Elxsi's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Tata Elxsi's Product Quality.
Ranked Tata Elxsi Product Quality the Highest
Ranked Tata Elxsi Product Quality the Lowest
Tata Elxsi Product Quality Score by Gender
Male customers rated Tata Elxsi's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Tata Elxsi.
Male
4.7/5
Female
4.6/5
Tata Elxsi Product Quality Score by Ethnicity
Tata Elxsi's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Tata Elxsi.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Other 4.6 | Other | 4.6 |
Tata Elxsi Product Quality Score by Age
Tata Elxsi's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Tata Elxsi.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
31-35 4.8 | 31-35 | 4.8 |
Tata Elxsi Product Quality Score by Usage
Tata Elxsi's Product Quality score was rated the highest by customers who have used Tata Elxsi's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Tata Elxsi Product Quality Score by Industry
Tata Elxsi's Product Quality score was rated 4.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Tata Elxsi Pricing
Tata Elxsi ROI & Value For Money
3.8/5
Tata Elxsi has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Tata Elxsi's overall ROI score rated by its users and customers.
Tata Elxsi Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Tata Elxsi ROI
Tata Elxsi's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Tata Elxsi's ROI score.
Ranked Tata Elxsi ROI the Highest
Ranked Tata Elxsi ROI the Lowest
Tata Elxsi ROI Score by Gender
Male customers rated Tata Elxsi's ROI score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Tata Elxsi.
Male
4.5/5
Female
4/5
Tata Elxsi ROI Score by Ethnicity
Tata Elxsi's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tata Elxsi.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Other 4 | Other | 4 |
Tata Elxsi ROI Score by Age
Tata Elxsi's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Tata Elxsi.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
31-35 4.7 | 31-35 | 4.7 |
Tata Elxsi ROI Score by Usage
Tata Elxsi's ROI score was rated the highest by customers who have used Tata Elxsi's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Tata Elxsi ROI Score by Industry
Tata Elxsi's ROI score was rated 4.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Tata Elxsi Customer Satisfaction (CSAT)
Tata Elxsi Customer Satisfaction (CSAT) Score
85 / 100
Tata Elxsi has an overall Customer Satisfaction score of 85 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
38%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tata Elxsi Customer Satisfaction
Tata Elxsi's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked Tata Elxsi's Customer Satisfaction.
Ranked Tata Elxsi Customer Satisfaction the Highest
Ranked Tata Elxsi Customer Satisfaction the Lowest
Tata Elxsi Customer Satisfaction Score by Gender
Female customers rated Tata Elxsi's Customer Satisfaction score 14 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Tata Elxsi.
86 / 100
MaleVery Satisfied | 72% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Tata Elxsi Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Tata Elxsi's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tata Elxsi.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Tata Elxsi's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Tata Elxsi.
100 / 100
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Tata Elxsi Customer Satisfaction Score by Age
Tata Elxsi's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Tata Elxsi.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 31-35 | 75% |
Tata Elxsi Customer Satisfaction Score by Usage
Tata Elxsi's Customer Satisfaction score was rated 100 points by customers who have used Tata Elxsi's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Tata Elxsi Customer Satisfaction Score by Industry
Tata Elxsi's Customer Satisfaction score was rated 67 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Tata Elxsi Customer Satisfaction Score by Industry",
"text": "Tata Elxsi's Customer Satisfaction score was rated 67 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Tata Elxsi's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
]
}Tata Elxsi Customer Service
4.2/5
Tata Elxsi has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Tata Elxsi's overall Customer Service score rated by its users and customers.
About Tata Elxsi's Customer Service
Address
ITBP Road, Whitefield,
Website
http://www.tataelxsi.com
Phone Number
+91 80 2297 9123
Quick Insights into Tata Elxsi Customer Service
Tata Elxsi's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Tata Elxsi's Customer Service score.
Ranked Tata Elxsi Customer Service the Highest
Ranked Tata Elxsi Customer Service the Lowest
Tata Elxsi Customer Service Score by Gender
Male customers rated Tata Elxsi's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Tata Elxsi.
Male
4.5/5
Female
4.3/5
Tata Elxsi Customer Service Score by Ethnicity
Tata Elxsi's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Tata Elxsi.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Other 4.2 | Other | 4.2 |
Tata Elxsi Customer Service Score by Age
Tata Elxsi's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Tata Elxsi.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
31-35 4.7 | 31-35 | 4.7 |
Tata Elxsi Customer Service Score by Usage
Tata Elxsi's Customer Service score was rated the highest by customers who have used Tata Elxsi's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Tata Elxsi Customer Service Score by Industry
Tata Elxsi's Customer Service score was rated 4.4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Tata Elxsi as an Employer
4.3/5
Tata Elxsi has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Tata Elxsi scored a 45 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Tata Elxsi would recommend the brand to a friend. ENPS measures how likely Tata Elxsi employees would recommend working at Tata Elxsi to a friend.
Net Promoter Score
45
NPS Score
| 65% | Promoters |
|---|---|
| 15% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 63% | Promoters |
|---|---|
| 14% | Passive |
| 23% | Detractors |
