-100
NPS
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The Taubman Company
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About The Taubman Company's Brand
Taubman operates as a self-administered and self-managed real estate investment trust.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
The Taubman Company NPS
The Taubman Company's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether The Taubman Company's customers would recommend using the product based on a scale of -100 to 100.
The Taubman Company Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
The Taubman Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -100 | Nov 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Taubman Company Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of The Taubman Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Taubman Company Product Quality
5/5
The Taubman Company has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Taubman Company's overall Product Quality score rated by its users and customers.
The Taubman Company Product Information
The Taubman Company’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.taubman.com/
- Company Size
- 501-1,000 Employees
Industry
Real Estate
Tech
The Taubman Company Pricing
The Taubman Company ROI & Value For Money
5/5
The Taubman Company has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Taubman Company's overall ROI score rated by its users and customers.
The Taubman Company Customer Satisfaction (CSAT)
The Taubman Company Customer Satisfaction (CSAT) Score
100 / 100
The Taubman Company has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Taubman Company Customer Service
5/5
The Taubman Company has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock The Taubman Company's overall Customer Service score rated by its users and customers.
About The Taubman Company's Customer Service
Address
Bloomfield Hills, MI
Website
http://www.taubman.com/
The Taubman Company as an Employer
4.1/5
The Taubman Company has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
The Taubman Company scored a -100 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of The Taubman Company would recommend the brand to a friend. ENPS measures how likely The Taubman Company employees would recommend working at The Taubman Company to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
