0
NPS
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Brand Page
Tawkify
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About Tawkify's Brand
Tawkify is a dating website that uses human matchmakers to select matching couples.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Tawkify NPS
Tawkify's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Tawkify's customers would recommend using the product based on a scale of -100 to 100.
Tawkify Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Tawkify NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Nov 2022 -50 | Nov 2022 | -50 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tawkify Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Tawkify users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tawkify Product Quality
3.5/5
Tawkify has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Tawkify Product Information
Tawkify’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.tawkify.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
Tawkify Pricing
Tawkify ROI & Value For Money
3.8/5
Tawkify has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Tawkify's overall ROI score rated by its users and customers.
Tawkify Customer Satisfaction (CSAT)
Tawkify Customer Satisfaction (CSAT) Score
33 / 100
Tawkify has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tawkify Customer Service
4/5
Tawkify has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Tawkify's Customer Service
Address
San Francisco, CA
Website
http://www.tawkify.com
Phone Number
8885551212
Tawkify as an Employer
2.6/5
Tawkify has a 2.6/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Tawkify scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Tawkify would recommend the brand to a friend. ENPS measures how likely Tawkify employees would recommend working at Tawkify to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
