69
NPS
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Brand Page
TaxJar
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About TaxJar's Brand
TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax, and is trusted by more than 20,000 businesses.
Brand at a Glance
73%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
3.9/5
Customer Service
TaxJar NPS
TaxJar's Net Promoter Score (NPS) is a 69 with 78% Promoters, 13% Passives, and 9% Detractors. Net Promoter Score tracks whether TaxJar's customers would recommend using the product based on a scale of -100 to 100.
TaxJar Overall NPS
| 78% | Promoters |
|---|---|
| 13% | Passives |
| 9% | Detractors |
TaxJar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 72 | Aug 2020 | 72 |
Sep 2020 74 | Sep 2020 | 74 |
Oct 2020 72 | Oct 2020 | 72 |
Dec 2020 73 | Dec 2020 | 73 |
Jun 2023 69 | Jun 2023 | 69 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TaxJar NPS by Usage
TaxJar's NPS was rated 65 points by customers who have used TaxJar's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 65 | 1 to 2 Years | 65 |
TaxJar Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of TaxJar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TaxJar Product Quality
4.3/5
TaxJar has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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TaxJar Product Information
TaxJar serves markets in the United States, Europe, Australia, Canada, and Germany. TaxJar supports Web devices and offers products for small, medium, and large sized businesses.
TaxJar’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated TaxJar's product the highest.
- Website
- http://www.taxjar.com
- Company Size
- 51-200 Employees
Industry
Accounting
Languages Supported
English
Product Type
Sales Tax Software
Tax Management Software
Quick Insights into TaxJar Product Quality
TaxJar's Product Quality score was rated highest by customers from the Retail industry.
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Ranked TaxJar Product Quality the Highest
TaxJar Product Quality Score by Industry
TaxJar's Product Quality score was rated 3.8 stars by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
TaxJar Pricing
TaxJar ROI & Value For Money
4.2/5
TaxJar has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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TaxJar Pricing Plans
TaxJar has a pricing structure that accommodates small, medium, and large businesses. Starting from $19/month, TaxJar uses a subscription model and offers the following: Basic: $19/month (billed monthly) or $17/month (billed annually) - up to 1000 transactions/month., Plus: $49/month (billed monthly) or $44/month (billed annually) - up to 5000 transactions/month., and Premier: $99/month (billed monthly) or $89/month (billed annually) - up to 10000 transactions/month..
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry.
Who Uses TaxJar?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into TaxJar ROI
TaxJar's ROI score was rated highest by customers from the Retail industry.
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Ranked TaxJar ROI the Highest
TaxJar ROI Score by Industry
TaxJar's ROI score was rated 3.8 stars by Retail industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
TaxJar Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TaxJar Customer Service
3.9/5
TaxJar has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About TaxJar's Customer Service
Address
462 Washington Street #3066, Woburn, MA 01888
Website
http://www.taxjar.com
TaxJar's Social Links
TaxJar as an Employer
4.6/5
TaxJar has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
TaxJar scored a 69 for Net Promoter Score and a 83 for Employee Net Promoter Score. NPS gauges how likely a customer of TaxJar would recommend the brand to a friend. ENPS measures how likely TaxJar employees would recommend working at TaxJar to a friend.
Net Promoter Score
69
NPS Score
| 78% | Promoters |
|---|---|
| 13% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
83
eNPS Score
| 87% | Promoters |
|---|---|
| 9% | Passive |
| 4% | Detractors |
