31
NPS
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Brand Page
TaxSlayer
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About TaxSlayer's Brand
TaxSlayer makes life simpler and less stressful for millions of Americans with exceptional, easy-to-use technology.
Brand at a Glance
55%
Customer Loyalty
3.8/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
TaxSlayer NPS
TaxSlayer's Net Promoter Score (NPS) is a 31 with 54% Promoters, 23% Passives, and 23% Detractors. Net Promoter Score tracks whether TaxSlayer's customers would recommend using the product based on a scale of -100 to 100.
TaxSlayer Overall NPS
| 54% | Promoters |
|---|---|
| 23% | Passives |
| 23% | Detractors |
TaxSlayer NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 25 | Aug 2020 | 25 |
Aug 2023 28 | Aug 2023 | 28 |
Sep 2024 31 | Sep 2024 | 31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TaxSlayer Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of TaxSlayer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TaxSlayer Product Quality
3.8/5
TaxSlayer has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock TaxSlayer's overall Product Quality score rated by its users and customers.
TaxSlayer Product Information
TaxSlayer serves markets in the United States. TaxSlayer supports Web devices and offers products for small sized businesses.
TaxSlayer’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Consumer Services
FinTech
Government & Legal
Languages Supported
English
Product Type
Accounting Software
Bookkeeper Software
TaxSlayer Pricing
TaxSlayer ROI & Value For Money
4/5
TaxSlayer has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock TaxSlayer's overall ROI score rated by its users and customers.
TaxSlayer Pricing Plans
TaxSlayer has a pricing structure that accommodates small businesses. Starting from $9.95/month, TaxSlayer uses a subscription model and offers the following: TaxSlayer Books Online: $9.95 per month and TaxSlayer Books Online Unlimited: $59.95 per month.
Who Uses TaxSlayer?
Small Businesses
TaxSlayer Customer Satisfaction (CSAT)
TaxSlayer Customer Satisfaction (CSAT) Score
50 / 100
TaxSlayer has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TaxSlayer Customer Service
3.9/5
TaxSlayer has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About TaxSlayer's Customer Service
Address
3003 TaxSlayer Drive, Augusta, GA 30809
Website
https://www.taxslayercorp.com/
Phone Number
706-868-2333
TaxSlayer as an Employer
3.0/5
TaxSlayer has a 3.0/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
TaxSlayer scored a 31 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of TaxSlayer would recommend the brand to a friend. ENPS measures how likely TaxSlayer employees would recommend working at TaxSlayer to a friend.
Net Promoter Score
31
NPS Score
| 54% | Promoters |
|---|---|
| 23% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
