43
NPS
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TBR
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About TBR's Brand
TBR is an analyst firm that conducts research to help business decision makers keep their companies competitive.
Brand at a Glance
93%
Customer Loyalty
4.3/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
TBR NPS
TBR's Net Promoter Score (NPS) is a 43 with 68% Promoters, 7% Passives, and 25% Detractors. Net Promoter Score tracks whether TBR's customers would recommend using the product based on a scale of -100 to 100.
TBR Overall NPS
| 68% | Promoters |
|---|---|
| 7% | Passives |
| 25% | Detractors |
TBR NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 29 | Oct 2023 | 29 |
Nov 2023 34 | Nov 2023 | 34 |
Jan 2024 30 | Jan 2024 | 30 |
Feb 2024 32 | Feb 2024 | 32 |
Mar 2024 30 | Mar 2024 | 30 |
Apr 2024 35 | Apr 2024 | 35 |
May 2024 35 | May 2024 | 35 |
Jun 2024 37 | Jun 2024 | 37 |
Jul 2024 37 | Jul 2024 | 37 |
Nov 2024 36 | Nov 2024 | 36 |
Dec 2024 38 | Dec 2024 | 38 |
Jan 2025 42 | Jan 2025 | 42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TBR NPS by Gender
Male customers rated TBR's NPS 28 points higher than Female customers.
Male
67
TBR's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
39
TBR's NPS was rated 39 by Female customers on Comparably.
66%
Promoters
7%
Passives
27%
Detractors
TBR NPS by Ethnicity
TBR's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 71 | Asian or Pacific Islander | 71 |
Other 11 | Other | 11 |
TBR NPS by Age
TBR's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
TBR NPS by Usage
TBR's NPS was rated 31 points by customers who have used TBR's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 31 | Less than 1 Year | 31 |
TBR Customer Reviews
Out of the 9 TBR customer reviews 8 were positive and 1 was constructive. TBR customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
TBR Customer Loyalty
93%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
93% of TBR users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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TBR Customer Loyalty Score by Gender
Male customers rated TBR's Customer Loyalty score 6% higher than Female customers.
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Male
100%
Yes
Female
94%
Yes
TBR Customer Loyalty Score by Ethnicity
TBR's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TBR.
100
out of 100
Asian or Pacific Islander
89
out of 100
Other
TBR Customer Loyalty Score by Age
TBR's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 87% | 18-25 | 87% |
41-45 100% | 41-45 | 100% |
TBR Customer Loyalty Score by Usage
TBR's Customer Loyalty score was rated 94% by customers who have used TBR's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
TBR Product Quality
4.3/5
TBR has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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TBR Product Information
TBR’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://tbri.com
- Company Size
- 51-200 Employees
Industry
Tech
Small Business Services
Quick Insights into TBR Product Quality
TBR's Product Quality score was rated highest by customers ages 41-45, and rated lowest by Male customers.
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Ranked TBR Product Quality the Highest
Ranked TBR Product Quality the Lowest
TBR Product Quality Score by Gender
Female customers rated TBR's Product Quality score 0.3 stars higher than Male customers.
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Male
4.3/5
Female
4.6/5
TBR Product Quality Score by Ethnicity
TBR's Product Quality score was rated 4.5 stars by both Asian or Pacific Islander and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TBR.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 4.5 | Other | 4.5 |
TBR Product Quality Score by Age
TBR's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of TBR.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
41-45 4.8 | 41-45 | 4.8 |
TBR Product Quality Score by Usage
TBR's Product Quality score was rated 4.5 stars by customers who have used TBR's products/services for Less than 1 Year.
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TBR Pricing
TBR ROI & Value For Money
4.1/5
TBR has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into TBR ROI
TBR's ROI score was rated highest by customers ages 41-45, and rated lowest by Asian or Pacific Islander customers.
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Ranked TBR ROI the Highest
Ranked TBR ROI the Lowest
TBR ROI Score by Gender
Female customers rated TBR's ROI score 0.2 stars higher than Male customers.
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Male
4.2/5
Female
4.4/5
TBR ROI Score by Ethnicity
TBR's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TBR.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4.2 | Other | 4.2 |
TBR ROI Score by Age
TBR's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of TBR.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
41-45 4.9 | 41-45 | 4.9 |
TBR ROI Score by Usage
TBR's ROI score was rated 4.3 stars by customers who have used TBR's products/services for Less than 1 Year.
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TBR Customer Satisfaction (CSAT)
TBR Customer Satisfaction (CSAT) Score
87 / 100
TBR has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
30%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TBR Customer Satisfaction
TBR's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Asian or Pacific Islander customers.
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Ranked TBR Customer Satisfaction the Highest
Ranked TBR Customer Satisfaction the Lowest
TBR Customer Satisfaction Score by Gender
Male customers rated TBR's Customer Satisfaction score 7 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
93 / 100
FemaleVery Satisfied | 73% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
TBR Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
TBR's Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.
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86 / 100
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
TBR's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TBR.
100 / 100
Very Satisfied
63%
Satisfied
37%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
TBR Customer Satisfaction Score by Age
TBR's Customer Satisfaction score was rated 100 points by customers ages 18-25 and customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 41-45 | 100% |
TBR Customer Satisfaction Score by Usage
TBR's Customer Satisfaction score was rated 93 points by customers who have used TBR's products/services for Less than 1 Year.
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TBR Customer Service
4.2/5
TBR has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About TBR's Customer Service
Address
11 Merrill Drive , Hampton, NH
Website
http://tbri.com
Phone Number
(603) 929-1166
Quick Insights into TBR Customer Service
TBR's Customer Service score was rated highest by customers ages 41-45, and rated lowest by Male customers.
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Ranked TBR Customer Service the Highest
Ranked TBR Customer Service the Lowest
TBR Customer Service Score by Gender
Female customers rated TBR's Customer Service score 0.3 stars higher than Male customers.
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Male
4.3/5
Female
4.6/5
TBR Customer Service Score by Ethnicity
TBR's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TBR.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 4.5 | Other | 4.5 |
TBR Customer Service Score by Age
TBR's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of TBR.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
41-45 4.7 | 41-45 | 4.7 |
TBR Customer Service Score by Usage
TBR's Customer Service score was rated 4.4 stars by customers who have used TBR's products/services for Less than 1 Year.
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TBR as an Employer
3.2/5
TBR has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
TBR scored a 43 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of TBR would recommend the brand to a friend. ENPS measures how likely TBR employees would recommend working at TBR to a friend.
Net Promoter Score
43
NPS Score
| 68% | Promoters |
|---|---|
| 7% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
