50
NPS
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Brand Page
TBZ
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About TBZ's Brand
Retailer of gold and diamond jewelry. The company engages in retailing of various jewelry made of precious metals and other related accessories through its own retail stores in India.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
TBZ NPS
TBZ's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether TBZ's customers would recommend using the product based on a scale of -100 to 100.
TBZ Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
TBZ NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 0 | Mar 2023 | 0 |
Feb 2024 50 | Feb 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TBZ Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of TBZ users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TBZ Product Quality
4.5/5
TBZ has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TBZ's overall Product Quality score rated by its users and customers.
TBZ Product Information
TBZ’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- www.tbztheoriginal.com
- Company Size
- 1,001-5,000 Employees
TBZ Pricing
TBZ ROI & Value For Money
4.5/5
TBZ has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TBZ's overall ROI score rated by its users and customers.
TBZ Customer Satisfaction (CSAT)
TBZ Customer Satisfaction (CSAT) Score
100 / 100
TBZ has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TBZ Customer Service
4.5/5
TBZ has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TBZ's overall Customer Service score rated by its users and customers.
About TBZ's Customer Service
Address
, Mumbai, 400002
Website
www.tbztheoriginal.com
Phone Number
7
