100
NPS
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TCF Financial Corporation
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About TCF Financial Corporation's Brand
TCF Bank is your convenience bank! We’re open 7 days a week with nearly 430 branches . (1923)
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
TCF Financial Corporation NPS
TCF Financial Corporation's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether TCF Financial Corporation's customers would recommend using the product based on a scale of -100 to 100.
TCF Financial Corporation Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
TCF Financial Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 100 | Nov 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TCF Financial Corporation Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of TCF Financial Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TCF Financial Corporation Product Quality
5/5
TCF Financial Corporation has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock TCF Financial Corporation's overall Product Quality score rated by its users and customers.
TCF Financial Corporation Product Information
TCF Financial Corporation’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://tcfbank.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
FinTech
TCF Financial Corporation Pricing
TCF Financial Corporation ROI & Value For Money
5/5
TCF Financial Corporation has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock TCF Financial Corporation's overall ROI score rated by its users and customers.
TCF Financial Corporation Customer Satisfaction (CSAT)
TCF Financial Corporation Customer Satisfaction (CSAT) Score
100 / 100
TCF Financial Corporation has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TCF Financial Corporation Customer Service
5/5
TCF Financial Corporation has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock TCF Financial Corporation's overall Customer Service score rated by its users and customers.
About TCF Financial Corporation's Customer Service
Address
200 LAKE STREET EAST, Wayzata, MN
Website
https://tcfbank.com/
Phone Number
952-745-2760
TCF Financial Corporation as an Employer
3.5/5
TCF Financial Corporation has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
TCF Financial Corporation scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of TCF Financial Corporation would recommend the brand to a friend. ENPS measures how likely TCF Financial Corporation employees would recommend working at TCF Financial Corporation to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
