-100
NPS
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TCP Lighting
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About TCP Lighting's Brand
Global leader in energy efficient lighting. Dedicated to creating unique lighting products designed to meet your specific needs.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
TCP Lighting NPS
TCP Lighting's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether TCP Lighting's customers would recommend using the product based on a scale of -100 to 100.
TCP Lighting Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
TCP Lighting NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2025 -100 | Aug 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TCP Lighting Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of TCP Lighting users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TCP Lighting Product Quality
1.5/5
TCP Lighting has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TCP Lighting's overall Product Quality score rated by its users and customers.
TCP Lighting Product Information
TCP Lighting’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.tcpi.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Consumer Services
Hardware and Devices
TCP Lighting Pricing
TCP Lighting ROI & Value For Money
1.5/5
TCP Lighting has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TCP Lighting's overall ROI score rated by its users and customers.
TCP Lighting Customer Satisfaction (CSAT)
TCP Lighting Customer Satisfaction (CSAT) Score
100 / 100
TCP Lighting has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TCP Lighting Customer Service
1.5/5
TCP Lighting has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TCP Lighting's overall Customer Service score rated by its users and customers.
About TCP Lighting's Customer Service
Address
325 Campus Drive , OH, Aurora, OH 44202
Website
http://www.tcpi.com/
Phone Number
(800) 324-1496
TCP Lighting as an Employer
2.5/5
TCP Lighting has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
TCP Lighting scored a -100 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of TCP Lighting would recommend the brand to a friend. ENPS measures how likely TCP Lighting employees would recommend working at TCP Lighting to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 0% | Promoters |
|---|---|
| 40% | Passive |
| 60% | Detractors |
