-25
NPS
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TD Bank Group
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About TD Bank Group's Brand
Brand at a Glance
72%
Customer Loyalty
3.1/5
Product Quality
2.6/5
Pricing
3.1/5
Customer Service
TD Bank Group NPS
TD Bank Group's Net Promoter Score (NPS) is a -25 with 34% Promoters, 7% Passives, and 59% Detractors. Net Promoter Score tracks whether TD Bank Group's customers would recommend using the product based on a scale of -100 to 100.
TD Bank Group Overall NPS
| 34% | Promoters |
|---|---|
| 7% | Passives |
| 59% | Detractors |
TD Bank Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -13 | Jul 2023 | -13 |
Aug 2023 -13 | Aug 2023 | -13 |
Sep 2023 -12 | Sep 2023 | -12 |
Oct 2023 -17 | Oct 2023 | -17 |
Dec 2023 -20 | Dec 2023 | -20 |
Mar 2024 -18 | Mar 2024 | -18 |
Apr 2024 -13 | Apr 2024 | -13 |
May 2024 -17 | May 2024 | -17 |
Aug 2024 -20 | Aug 2024 | -20 |
Sep 2025 -26 | Sep 2025 | -26 |
May 2026 -22 | May 2026 | -22 |
Jun 2026 -25 | Jun 2026 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TD Bank Group NPS by Gender
TD Bank Group's NPS was rated -50 by Female customers on Comparably.
Female
-50
TD Bank Group's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Male
N/A
TD Bank Group's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
TD Bank Group NPS by Ethnicity
TD Bank Group's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
TD Bank Group NPS by Usage
TD Bank Group's NPS was rated -34 points by customers who have used TD Bank Group's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
TD Bank Group Customer Reviews
Out of the 2 TD Bank Group customer reviews 1 was positive and 1 was constructive. TD Bank Group customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
TD Bank Group Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of TD Bank Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TD Bank Group Customer Loyalty Score by Gender
TD Bank Group's Customer Loyalty score was rated 55 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of TD Bank Group.
Female
55%
Yes
Male
N/A
Yes
TD Bank Group Customer Loyalty Score by Ethnicity
TD Bank Group's Customer Loyalty score was rated 70% by both Asian or Pacific Islander and Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TD Bank Group.
70
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
TD Bank Group Customer Loyalty Score by Usage
TD Bank Group's Customer Loyalty score was rated 70% by customers who have used TD Bank Group's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
TD Bank Group Product Quality
3.1/5
TD Bank Group has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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TD Bank Group Product Information
TD Bank Group’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- www.td.com
- Company Size
- 10,000+ Employees
Quick Insights into TD Bank Group Product Quality
TD Bank Group's Product Quality score was rated highest by Caucasian customers, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked TD Bank Group's Product Quality.
Ranked TD Bank Group Product Quality the Highest
Ranked TD Bank Group Product Quality the Lowest
TD Bank Group Product Quality Score by Gender
TD Bank Group's Product Quality score was rated 2.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TD Bank Group.
Female
2.1/5
Male
N/A
TD Bank Group Product Quality Score by Ethnicity
TD Bank Group's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TD Bank Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
TD Bank Group Product Quality Score by Usage
TD Bank Group's Product Quality score was rated 2.6 stars by customers who have used TD Bank Group's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
TD Bank Group Pricing
TD Bank Group ROI & Value For Money
2.6/5
TD Bank Group has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into TD Bank Group ROI
TD Bank Group's ROI score was rated highest by Caucasian customers, and rated lowest by Asian or Pacific Islander customers.
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Ranked TD Bank Group ROI the Highest
Ranked TD Bank Group ROI the Lowest
TD Bank Group ROI Score by Gender
TD Bank Group's ROI score was rated 2.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TD Bank Group.
Female
2.2/5
Male
N/A
TD Bank Group ROI Score by Ethnicity
TD Bank Group's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TD Bank Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
TD Bank Group ROI Score by Usage
TD Bank Group's ROI score was rated 2.8 stars by customers who have used TD Bank Group's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
TD Bank Group Customer Satisfaction (CSAT)
TD Bank Group Customer Satisfaction (CSAT) Score
60 / 100
TD Bank Group has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
33%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TD Bank Group Customer Satisfaction
TD Bank Group's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
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Ranked TD Bank Group Customer Satisfaction the Highest
TD Bank Group Customer Satisfaction Score by Gender
TD Bank Group's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of TD Bank Group.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
TD Bank Group Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
TD Bank Group's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TD Bank Group.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
TD Bank Group Customer Service
3.1/5
TD Bank Group has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About TD Bank Group's Customer Service
Address
TD Tower, 19th Floor, Toronto, M5K 1A2
Website
www.td.com
Phone Number
7
Quick Insights into TD Bank Group Customer Service
TD Bank Group's Customer Service score was rated highest by Caucasian customers, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked TD Bank Group's Customer Service score.
Ranked TD Bank Group Customer Service the Highest
Ranked TD Bank Group Customer Service the Lowest
TD Bank Group Customer Service Score by Gender
TD Bank Group's Customer Service score was rated 2.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TD Bank Group.
Female
2.2/5
Male
N/A
TD Bank Group Customer Service Score by Ethnicity
TD Bank Group's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TD Bank Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
TD Bank Group Customer Service Score by Usage
TD Bank Group's Customer Service score was rated 2.8 stars by customers who have used TD Bank Group's products/services for 2 to 5 Years.
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TD Bank Group as an Employer
Consumer vs. Employees
TD Bank Group scored a -25 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of TD Bank Group would recommend the brand to a friend. ENPS measures how likely TD Bank Group employees would recommend working at TD Bank Group to a friend.
Net Promoter Score
-25
NPS Score
| 34% | Promoters |
|---|---|
| 7% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 41% | Promoters |
|---|---|
| 21% | Passive |
| 38% | Detractors |
