34
NPS
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TDI
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About TDI's Brand
TDI was founded in 1983
Brand at a Glance
53%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
TDI NPS
TDI's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether TDI's customers would recommend using the product based on a scale of -100 to 100.
TDI Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
TDI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Aug 2022 0 | Aug 2022 | 0 |
Dec 2022 33 | Dec 2022 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TDI Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of TDI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TDI Product Quality
3.7/5
TDI has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock TDI's overall Product Quality score rated by its users and customers.
TDI Product Information
TDI’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.tdirect.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
SaaS
Travel
TDI Pricing
TDI ROI & Value For Money
3.5/5
TDI has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TDI's overall ROI score rated by its users and customers.
TDI Customer Satisfaction (CSAT)
TDI Customer Satisfaction (CSAT) Score
100 / 100
TDI has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TDI Customer Service
3.6/5
TDI has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock TDI's overall Customer Service score rated by its users and customers.
About TDI's Customer Service
Address
17255 N. 82nd Street, Scottsdale, AZ 85255
Website
http://www.tdirect.com
Phone Number
800-531-6440
TDI as an Employer
Consumer vs. Employees
TDI scored a 34 for Net Promoter Score and a 91 for Employee Net Promoter Score. NPS gauges how likely a customer of TDI would recommend the brand to a friend. ENPS measures how likely TDI employees would recommend working at TDI to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
91
eNPS Score
| 91% | Promoters |
|---|---|
| 9% | Passive |
| 0% | Detractors |
