-52
NPS
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TDS Telecommunications Corp.
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About TDS Telecommunications Corp. Brand
Brand at a Glance
71%
Customer Loyalty
2/5
Product Quality
1.9/5
Pricing
1.6/5
Customer Service
TDS Telecommunications Corp. NPS
TDS Telecommunications Corp.'s Net Promoter Score (NPS) is a -52 with 22% Promoters, 4% Passives, and 74% Detractors. Net Promoter Score tracks whether TDS Telecommunications Corp.'s customers would recommend using the product based on a scale of -100 to 100.
TDS Telecommunications Corp. Overall NPS
| 22% | Promoters |
|---|---|
| 4% | Passives |
| 74% | Detractors |
TDS Telecommunications Corp. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -73 | Aug 2023 | -73 |
Sep 2023 -63 | Sep 2023 | -63 |
Nov 2023 -65 | Nov 2023 | -65 |
Dec 2023 -67 | Dec 2023 | -67 |
Jan 2024 -69 | Jan 2024 | -69 |
Apr 2024 -65 | Apr 2024 | -65 |
May 2024 -57 | May 2024 | -57 |
Aug 2024 -51 | Aug 2024 | -51 |
Nov 2024 -43 | Nov 2024 | -43 |
Dec 2024 -48 | Dec 2024 | -48 |
Sep 2025 -50 | Sep 2025 | -50 |
Oct 2025 -52 | Oct 2025 | -52 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TDS Telecommunications Corp. NPS by Gender
Male customers rated TDS Telecommunications Corp.'s NPS 28 points higher than Female customers.
Male
-72
TDS Telecommunications Corp.'s NPS was rated -72 by Male customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
Female
-100
TDS Telecommunications Corp.'s NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
TDS Telecommunications Corp. NPS by Ethnicity
TDS Telecommunications Corp.'s NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other -34 | Other | -34 |
TDS Telecommunications Corp. NPS by Age
TDS Telecommunications Corp.'s NPS was rated -100 points by customers ages 61-65 and customers ages 66+ on Comparably.
TDS Telecommunications Corp. NPS by Usage
TDS Telecommunications Corp.'s NPS was rated the highest by customers who have used TDS Telecommunications Corp.'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -60 | 1 to 2 Years | -60 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
TDS Telecommunications Corp. Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of TDS Telecommunications Corp. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TDS Telecommunications Corp. Customer Loyalty Score by Gender
Male customers rated TDS Telecommunications Corp.'s Customer Loyalty score 21% higher than Female customers.
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Male
87%
Yes
Female
66%
Yes
TDS Telecommunications Corp. Customer Loyalty Score by Ethnicity
TDS Telecommunications Corp.'s Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TDS Telecommunications Corp..
85
out of 100
Caucasian
40
out of 100
Other
TDS Telecommunications Corp. Customer Loyalty Score by Age
TDS Telecommunications Corp.'s Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of TDS Telecommunications Corp..
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 78% | 61-65 | 78% |
66+ 74% | 66+ | 74% |
TDS Telecommunications Corp. Customer Loyalty Score by Usage
TDS Telecommunications Corp.'s Customer Loyalty score was rated the highest by customers who have used TDS Telecommunications Corp.'s products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
TDS Telecommunications Corp. Product Quality
2/5
TDS Telecommunications Corp. has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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TDS Telecommunications Corp. Product Information
TDS Telecommunications Corp.’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- https://tdstelecom.com/
- Company Size
- 1,001-5,000 Employees
Industry
Telecommunications
Tech
Quick Insights into TDS Telecommunications Corp. Product Quality
TDS Telecommunications Corp.'s Product Quality score was rated highest by customers who have used TDS Telecommunications Corp.'s products/services for 1 to 2 Years, and rated lowest by customers who have used TDS Telecommunications Corp.'s products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked TDS Telecommunications Corp. Product Quality.
Ranked TDS Telecommunications Corp. Product Quality the Highest
Ranked TDS Telecommunications Corp. Product Quality the Lowest
TDS Telecommunications Corp. Product Quality Score by Gender
TDS Telecommunications Corp.'s Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of TDS Telecommunications Corp..
Male
1.5/5
Female
1.5/5
TDS Telecommunications Corp. Product Quality Score by Ethnicity
TDS Telecommunications Corp.'s Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TDS Telecommunications Corp..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.6 | Other | 1.6 |
TDS Telecommunications Corp. Product Quality Score by Age
TDS Telecommunications Corp.'s Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of TDS Telecommunications Corp..
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.6 | 61-65 | 1.6 |
66+ 1.5 | 66+ | 1.5 |
TDS Telecommunications Corp. Product Quality Score by Usage
TDS Telecommunications Corp.'s Product Quality score was rated the highest by customers who have used TDS Telecommunications Corp.'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
TDS Telecommunications Corp. Pricing
TDS Telecommunications Corp. ROI & Value For Money
1.9/5
TDS Telecommunications Corp. has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Quick Insights into TDS Telecommunications Corp. ROI
TDS Telecommunications Corp.'s ROI score was rated highest by customers who have used TDS Telecommunications Corp.'s products/services for 1 to 2 Years, and rated lowest by customers who have used TDS Telecommunications Corp.'s products/services for Over 10 Years.
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Ranked TDS Telecommunications Corp. ROI the Highest
Ranked TDS Telecommunications Corp. ROI the Lowest
TDS Telecommunications Corp. ROI Score by Gender
Male customers rated TDS Telecommunications Corp.'s ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of TDS Telecommunications Corp..
Male
1.6/5
Female
1.5/5
TDS Telecommunications Corp. ROI Score by Ethnicity
TDS Telecommunications Corp.'s ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of TDS Telecommunications Corp..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.6 | Other | 1.6 |
TDS Telecommunications Corp. ROI Score by Age
TDS Telecommunications Corp.'s ROI score was rated 1.5 stars by customers ages 61-65 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of TDS Telecommunications Corp..
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
TDS Telecommunications Corp. ROI Score by Usage
TDS Telecommunications Corp.'s ROI score was rated the highest by customers who have used TDS Telecommunications Corp.'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
TDS Telecommunications Corp. Customer Satisfaction (CSAT)
TDS Telecommunications Corp. Customer Satisfaction (CSAT) Score
8 / 100
TDS Telecommunications Corp. has an overall Customer Satisfaction score of 8 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
4%
Satisfied
4%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
21%
Very Dissatisfied
58%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TDS Telecommunications Corp. Customer Satisfaction
TDS Telecommunications Corp.'s Customer Satisfaction score was rated highest by Other customers, and rated lowest by customers who have used TDS Telecommunications Corp.'s products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked TDS Telecommunications Corp. Customer Satisfaction.
Ranked TDS Telecommunications Corp. Customer Satisfaction the Highest
Ranked TDS Telecommunications Corp. Customer Satisfaction the Lowest
TDS Telecommunications Corp. Customer Satisfaction Score by Gender
Male customers rated TDS Telecommunications Corp.'s Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of TDS Telecommunications Corp..
14 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 58% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 0% | |
Very Dissatisfied | 88% |
TDS Telecommunications Corp. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TDS Telecommunications Corp. Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TDS Telecommunications Corp..
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
8%
Very Dissatisfied
75%
CSAT according to Other
TDS Telecommunications Corp. Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of TDS Telecommunications Corp..
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
TDS Telecommunications Corp. Customer Satisfaction Score by Age
TDS Telecommunications Corp.'s Customer Satisfaction score was rated 0 points by customers ages 61-65 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of TDS Telecommunications Corp..
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
TDS Telecommunications Corp. Customer Satisfaction Score by Usage
TDS Telecommunications Corp.'s Customer Satisfaction score was rated the highest by customers who have used TDS Telecommunications Corp.'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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TDS Telecommunications Corp. Customer Service
1.6/5
TDS Telecommunications Corp. has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
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About TDS Telecommunications Corp.'s Customer Service
Website
https://tdstelecom.com/
Quick Insights into TDS Telecommunications Corp. Customer Service
TDS Telecommunications Corp.'s Customer Service score was rated highest by Other customers, and rated lowest by customers who have used TDS Telecommunications Corp.'s products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked TDS Telecommunications Corp. Customer Service score.
Ranked TDS Telecommunications Corp. Customer Service the Highest
Ranked TDS Telecommunications Corp. Customer Service the Lowest
TDS Telecommunications Corp. Customer Service Score by Gender
TDS Telecommunications Corp.'s Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of TDS Telecommunications Corp..
Male
1.5/5
Female
1.5/5
TDS Telecommunications Corp. Customer Service Score by Ethnicity
TDS Telecommunications Corp.'s Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TDS Telecommunications Corp..
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.6 | Other | 1.6 |
TDS Telecommunications Corp. Customer Service Score by Age
TDS Telecommunications Corp.'s Customer Service score was rated 1.5 stars by customers ages 61-65 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of TDS Telecommunications Corp..
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
TDS Telecommunications Corp. Customer Service Score by Usage
TDS Telecommunications Corp.'s Customer Service score was rated 1.5 stars by customers who have used TDS Telecommunications Corp.'s products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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TDS Telecommunications Corp. as an Employer
4.1/5
TDS Telecommunications Corp. has a 4.1/5 stars for its overall company culture rated by their employees
top
30%
CEO of TDS Telecommunications Corp.
In the Top 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
TDS Telecommunications Corp. scored a -52 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of TDS Telecommunications Corp. would recommend the brand to a friend. ENPS measures how likely TDS Telecommunications Corp. employees would recommend working at TDS Telecommunications Corp. to a friend.
Net Promoter Score
-52
NPS Score
| 22% | Promoters |
|---|---|
| 4% | Passive |
| 74% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
