32
NPS
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Brand Page
Teachable
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About Teachable's Brand
Teachable is a venture-backed company which makes it easy to teach and sell courses from your own website.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.2/5
Pricing
3.5/5
Customer Service
Teachable NPS
Teachable's Net Promoter Score (NPS) is a 32 with 58% Promoters, 16% Passives, and 26% Detractors. Net Promoter Score tracks whether Teachable's customers would recommend using the product based on a scale of -100 to 100.
Teachable Overall NPS
| 58% | Promoters |
|---|---|
| 16% | Passives |
| 26% | Detractors |
Teachable NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 31 | Aug 2020 | 31 |
May 2022 31 | May 2022 | 31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Teachable NPS by Usage
Teachable's NPS was rated the highest by customers who have used Teachable's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 11 | Less than 1 Year | 11 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years 46 | 2 to 5 Years | 46 |
Teachable Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Teachable users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Teachable Product Quality
4.5/5
Teachable has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Teachable's overall Product Quality score rated by its users and customers.
Teachable Product Information
Teachable serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Teachable supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Teachable’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://teachable.com/
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Education
Marketplaces
SaaS
Languages Supported
English
Product Type
Learning Management System (LMS) Software
Course Authoring Software
eLearning Authoring Tools Software
Teachable Pricing
Teachable ROI & Value For Money
4.2/5
Teachable has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Teachable's overall ROI score rated by its users and customers.
Teachable Pricing Plans
Teachable has a pricing structure that accommodates small, medium, and large businesses. Starting from $39/month, Teachable uses a subscription model and offers the following: Basic: $39/month (paid monthly) or $33.25/month (paid annually), plus 5% transaction fee for paid course sales., Professional: $99/month (monthly) or $83.25/month (annually), and High Volume: $299/month.
Who Uses Teachable?
Small Businesses
Medium Businesses
Large Enterprises
Teachable Customer Satisfaction (CSAT)
Teachable Customer Satisfaction (CSAT) Score
100 / 100
Teachable has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Teachable Customer Service
3.5/5
Teachable has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Teachable's overall Customer Service score rated by its users and customers.
About Teachable's Customer Service
Address
New York City, NY
Website
https://teachable.com/
Consumer vs. Employees
Teachable scored a 32 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Teachable would recommend the brand to a friend. ENPS measures how likely Teachable employees would recommend working at Teachable to a friend.
Net Promoter Score
32
NPS Score
| 58% | Promoters |
|---|---|
| 16% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
