11
NPS
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Teads
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About Teads' Brand
Brand at a Glance
71%
Customer Loyalty
3.6/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Teads NPS
Teads's Net Promoter Score (NPS) is a 11 with 37% Promoters, 37% Passives, and 26% Detractors. Net Promoter Score tracks whether Teads's customers would recommend using the product based on a scale of -100 to 100.
Teads Overall NPS
| 37% | Promoters |
|---|---|
| 37% | Passives |
| 26% | Detractors |
Teads NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -40 | Jun 2021 | -40 |
Oct 2021 -1 | Oct 2021 | -1 |
Dec 2021 13 | Dec 2021 | 13 |
Feb 2022 10 | Feb 2022 | 10 |
Apr 2022 9 | Apr 2022 | 9 |
Sep 2022 17 | Sep 2022 | 17 |
Dec 2022 16 | Dec 2022 | 16 |
Feb 2023 13 | Feb 2023 | 13 |
Jul 2023 14 | Jul 2023 | 14 |
Apr 2024 12 | Apr 2024 | 12 |
Jan 2025 18 | Jan 2025 | 18 |
Apr 2025 9 | Apr 2025 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Teads NPS by Gender
Teads's NPS was rated -50 by Male customers on Comparably.
Male
-50
Teads's NPS was rated -50 by Male customers on Comparably.
0%
Promoters
50%
Passives
50%
Detractors
Female
N/A
Teads's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Teads Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Teads users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Teads Customer Loyalty Score by Gender
Teads's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Teads Product Quality
3.6/5
Teads has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Teads Product Information
Teads’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.teads.com
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Media
Quick Insights into Teads Product Quality
Teads's Product Quality score was rated highest by Male customers.
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Ranked Teads Product Quality the Highest
Teads Product Quality Score by Gender
Teads's Product Quality score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
Teads Pricing
Teads ROI & Value For Money
3.9/5
Teads has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Teads ROI
Teads's ROI score was rated highest by Male customers.
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Ranked Teads ROI the Highest
Teads ROI Score by Gender
Teads's ROI score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Teads Customer Satisfaction (CSAT)
Teads Customer Satisfaction (CSAT) Score
75 / 100
Teads has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
33%
Satisfied
42%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Teads Customer Satisfaction
Teads's Customer Satisfaction score was rated highest by Male customers.
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Ranked Teads Customer Satisfaction the Highest
Teads Customer Satisfaction Score by Gender
Teads's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Teads Customer Service
3.8/5
Teads has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Teads's Customer Service
Website
https://www.teads.com
Quick Insights into Teads Customer Service
Teads's Customer Service score was rated highest by Male customers.
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Ranked Teads Customer Service the Highest
Teads Customer Service Score by Gender
Teads's Customer Service score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Consumer vs. Employees
Teads scored a 11 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Teads would recommend the brand to a friend. ENPS measures how likely Teads employees would recommend working at Teads to a friend.
Net Promoter Score
11
NPS Score
| 37% | Promoters |
|---|---|
| 37% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 50% | Promoters |
|---|---|
| 29% | Passive |
| 21% | Detractors |
