-40
NPS
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Teague
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About Teague's Brand
TEAGUE is the original design consultancy. As proof, our portfolio spans many firsts: the Polaroid camera, the UPS truck.
Brand at a Glance
42%
Customer Loyalty
2.9/5
Product Quality
2.3/5
Pricing
2.5/5
Customer Service
Teague NPS
Teague's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Teague's customers would recommend using the product based on a scale of -100 to 100.
Teague Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Teague NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Mar 2023 -50 | Mar 2023 | -50 |
Sep 2023 0 | Sep 2023 | 0 |
Sep 2024 -25 | Sep 2024 | -25 |
Nov 2024 -40 | Nov 2024 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Teague Customer Loyalty
42%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
42% of Teague users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Teague Product Quality
2.9/5
Teague has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Teague's overall Product Quality score rated by its users and customers.
Teague Product Information
Teague’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://teague.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Travel
Teague Pricing
Teague ROI & Value For Money
2.3/5
Teague has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Teague's overall ROI score rated by its users and customers.
Teague Customer Satisfaction (CSAT)
Teague Customer Satisfaction (CSAT) Score
40 / 100
Teague has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Teague Customer Service
2.5/5
Teague has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Teague's overall Customer Service score rated by its users and customers.
About Teague's Customer Service
Address
110 Union Street, Suite 500, Seattle, WA
Website
http://teague.com
Phone Number
(120) 683-8420
Teague as an Employer
4.1/5
Teague has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Teague scored a -40 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Teague would recommend the brand to a friend. ENPS measures how likely Teague employees would recommend working at Teague to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
