-1
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Tealium
Marketing or Exec? Claim Your Free Account
About Tealium's Brand
Tealium offers a Universal Data Hub that connects your mobile, web, offline, and other data sources together with every vendor integration.
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
Tealium CMO
Tealium NPS
Tealium's Net Promoter Score (NPS) is a -1 with 35% Promoters, 29% Passives, and 36% Detractors. Net Promoter Score tracks whether Tealium's customers would recommend using the product based on a scale of -100 to 100.
Tealium Overall NPS
| 35% | Promoters |
|---|---|
| 29% | Passives |
| 36% | Detractors |
Tealium NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -50 | Sep 2020 | -50 |
Nov 2020 0 | Nov 2020 | 0 |
Jun 2021 25 | Jun 2021 | 25 |
Jul 2021 0 | Jul 2021 | 0 |
Aug 2021 -15 | Aug 2021 | -15 |
Nov 2021 0 | Nov 2021 | 0 |
Mar 2022 -11 | Mar 2022 | -11 |
Dec 2022 0 | Dec 2022 | 0 |
Apr 2024 0 | Apr 2024 | 0 |
May 2024 8 | May 2024 | 8 |
Aug 2024 7 | Aug 2024 | 7 |
Oct 2024 -1 | Oct 2024 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tealium Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Tealium users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tealium Customer Loyalty Score by Industry
Tealium's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Tealium Product Quality
3.5/5
Tealium has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Tealium's overall Product Quality score rated by its users and customers.
Tealium Product Information
Tealium’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Tealium's product the highest.
- Website
- http://www.tealium.com
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Analytics
Enterprise
Quick Insights into Tealium Product Quality
Tealium's Product Quality score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Tealium's Product Quality.
Ranked Tealium Product Quality the Highest
Tealium Product Quality Score by Industry
Tealium's Product Quality score was rated 3.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Tealium Pricing
Tealium ROI & Value For Money
3.4/5
Tealium has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Tealium's overall ROI score rated by its users and customers.
Tealium Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Tealium ROI
Tealium's ROI score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Tealium's ROI score.
Ranked Tealium ROI the Highest
Tealium ROI Score by Industry
Tealium's ROI score was rated 1.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Tealium Customer Satisfaction (CSAT)
Tealium Customer Satisfaction (CSAT) Score
66 / 100
Tealium has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
16%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tealium Customer Service
3.7/5
Tealium has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Tealium's overall Customer Service score rated by its users and customers.
About Tealium's Customer Service
Address
11095 Torreyana Rd, San Diego, CA 92121
Website
http://www.tealium.com
Phone Number
(858) 228-1897
Tealium's Social Links
Quick Insights into Tealium Customer Service
Tealium's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Tealium's Customer Service score.
Ranked Tealium Customer Service the Highest
Tealium Customer Service Score by Industry
Tealium's Customer Service score was rated 3.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Tealium as an Employer
4.1/5
Tealium has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Tealium scored a -1 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Tealium would recommend the brand to a friend. ENPS measures how likely Tealium employees would recommend working at Tealium to a friend.
Net Promoter Score
-1
NPS Score
| 35% | Promoters |
|---|---|
| 29% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 67% | Promoters |
|---|---|
| 8% | Passive |
| 25% | Detractors |
